AI Assistant

Notifications

Clear all

User Groups PM Not Notifying Users

✦ Summarize Topic

wpForo Private Messages

Last Post by Tom 5 years ago

8 Posts

2 Users

0 Reactions

1,503 Views

RSS

Posts: 23

Ricky K

Customer

Topic starter

Translate ▼

May 05, 2021 3:24 am

(@meibukan76)

Member

Joined: 5 years ago

[#7693]

When sending a bulk PM to users using the usergroups option, it's not notifying them within the forums nor sending an email that they've received a PM. It is sending the actual PM, but there's no way for them to know it's there unless they happen to go into their "My Messages" location.

Topic Tags

PM notification email usergroups

7 Replies

Posts: 4245

Tom

Admin

Translate ▼

May 06, 2021 1:35 am

(@tomson)

Famed Member

Joined: 11 years ago

Hi @meibukan76,

it notifies them via in-forum notification system (bell).

It doesn't send email notification if you send emails by usergroups. This is disabled to avoid spamming and hosting email server issues.

The email notification only works if you direct PMs to one or more users.

3 Replies

Ricky K

Customer

(@meibukan76)

Joined: 5 years ago

Member

Posts: 23

May 06, 2021 3:41 am

Reply to

Tom

Translate ▼

@tomson None of my users got a notification via the in-forum notification system. That's what I meant above when I said it wasn't notifying them in the forums. I verified this with numerous users. None received notification. I also verified this using my test account.

Tom

Admin

(@tomson)

Joined: 11 years ago

Famed Member

Posts: 4245

May 06, 2021 9:27 am

Reply to

Ricky K

Translate ▼

@meibukan76,

Ok, let us check this again. If you use a cache plugin, make sure the forum page is excluded from caching. Here is the instruction: https://wpforo.com/community/faq/wpforo-and-cache-plugins/

Ricky K

Customer

(@meibukan76)

Joined: 5 years ago

Member

Posts: 23

May 06, 2021 4:21 pm

Reply to

Tom

Translate ▼

@tomson Thanks. I don't use a separate cache plugin.

Posts: 4245

Tom

Admin

Translate ▼

May 08, 2021 4:04 pm

(@tomson)

Famed Member

Joined: 11 years ago

@meibukan76,

Ok, the bell notification is not included as well.

The only notification is the PM top-right popup notification.

Other notification types requires lots of databases and email server resources, so we cannot use them from thousands of users at once.

Your users will see this:

2 Replies

Ricky K

Customer

(@meibukan76)

Joined: 5 years ago

Member

Posts: 23

May 08, 2021 4:43 pm

Reply to

Tom

Translate ▼

@tomson Thanks for the update. I would suggest that there's thought put into how to improve this. If the user isn't looking at her/his screen at that brief time the corner message pops up, there's absolutely no way for them to know they have a PM waiting.