When sending a bulk PM to users using the usergroups option, it's not notifying them within the forums nor sending an email that they've received a PM. It is sending the actual PM, but there's no way for them to know it's there unless they happen to go into their "My Messages" location.
Notifications
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May 05, 2021 3:24 am
7 Replies
May 06, 2021 1:35 am
Hi @meibukan76,
it notifies them via in-forum notification system (bell).
It doesn't send email notification if you send emails by usergroups. This is disabled to avoid spamming and hosting email server issues.
The email notification only works if you direct PMs to one or more users.
May 06, 2021 3:41 am
@tomson None of my users got a notification via the in-forum notification system. That's what I meant above when I said it wasn't notifying them in the forums. I verified this with numerous users. None received notification. I also verified this using my test account.
May 06, 2021 9:27 am
Ok, let us check this again. If you use a cache plugin, make sure the forum page is excluded from caching. Here is the instruction: https://wpforo.com/community/faq/wpforo-and-cache-plugins/
May 06, 2021 4:21 pm
May 08, 2021 4:04 pm
Ok, the bell notification is not included as well.
The only notification is the PM top-right popup notification.
Other notification types requires lots of databases and email server resources, so we cannot use them from thousands of users at once.
Your users will see this:
May 08, 2021 4:43 pm
@tomson Thanks for the update. I would suggest that there's thought put into how to improve this. If the user isn't looking at her/his screen at that brief time the corner message pops up, there's absolutely no way for them to know they have a PM waiting.
May 11, 2021 7:39 am
This pop-ups on each page loading, until the message is not read. So, there is no way to be online and don't be notified that you have a new PM.