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User Groups PM Not Notifying Users


Ricky K
Posts: 17
Customer
Topic starter
(@meibukan76)
Member
Joined: 3 months ago

When sending a bulk PM to users using the usergroups option, it's not notifying them within the forums nor sending an email that they've received a PM. It is sending the actual PM, but there's no way for them to know it's there unless they happen to go into their "My Messages" location.

7 Replies
Tom
Posts: 3598
 Tom
Admin
(@tomson)
Support Team
Joined: 6 years ago

Hi @meibukan76,

it notifies them via in-forum notification system (bell).

It doesn't send email notification if you send emails by usergroups. This is disabled to avoid spamming and hosting email server issues.

The email notification only works if you direct PMs to one or more users.

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3 Replies
Ricky K
Customer
(@meibukan76)
Joined: 3 months ago

Member
Posts: 17

@tomson None of my users got a notification via the in-forum notification system. That's what I meant above when I said it wasn't notifying them in the forums. I verified this with numerous users. None received notification. I also verified this using my test account.

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Tom
 Tom
Admin
(@tomson)
Joined: 6 years ago

Support Team
Posts: 3598

@meibukan76,

Ok, let us check this again. If you use a cache plugin, make sure the forum page is excluded from caching. Here is the instruction: https://wpforo.com/community/faq/wpforo-and-cache-plugins/

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Ricky K
Customer
(@meibukan76)
Joined: 3 months ago

Member
Posts: 17

@tomson Thanks. I don't use a separate cache plugin.

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Tom
Posts: 3598
 Tom
Admin
(@tomson)
Support Team
Joined: 6 years ago

@meibukan76,

Ok, the bell notification is not included as well.

The only notification is the PM top-right popup notification.

Other notification types requires lots of databases and email server resources, so we cannot use them from thousands of users at once.

Your users will see this:

2021 05 08 15 01 16
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2 Replies
Ricky K
Customer
(@meibukan76)
Joined: 3 months ago

Member
Posts: 17

@tomson Thanks for the update. I would suggest that there's thought put into how to improve this. If the user isn't looking at her/his screen at that brief time the corner message pops up, there's absolutely no way for them to know they have a PM waiting.

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Tom
 Tom
Admin
(@tomson)
Joined: 6 years ago

Support Team
Posts: 3598

@meibukan76,

This pop-ups on each page loading, until the message is not read. So, there is no way to be online and don't be notified that you have a new PM.

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