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[Solved] No licenses found for this transaction

 
Product License Questions
Last Post by Astghik 3 weeks ago
5 Posts
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 Jerome Rebourg
(@jerome-rebourg)
Posts: 2
Member Customer
Topic starter
 
[#14806]

Hello,
Last Friday, I purchased the wpForo bundle via the WordPress admin dashboard. I received the invoice, but I still do not have access to the add-ons—neither via email nor within the WordPress admin area. When I attempt to activate my licenses, I receive the following message: "No licenses found for this transaction."
What is the problem?


 
Posted : 19/10/2026 6:54 pm
Astghik
 Astghik
(@astgh)
Posts: 6759
Illustrious Member Admin
 

Hi,

Please allow me a little time to check this with our team. I'll get back to you as soon as I have an update. Thank you for your patience!


 
Posted : 20/10/2026 1:45 pm
Astghik
 Astghik
(@astgh)
Posts: 6759
Illustrious Member Admin
 

Hi @jerome-rebourg,

Could you please enter the transaction ID in the appropriate field on the addon activation page in your WordPress admin dashboard and try activating the addons again?


 
Posted : 20/10/2026 2:19 pm
 Jerome Rebourg
(@jerome-rebourg)
Posts: 2
Member Customer
Topic starter
 

It's all set now.
Thank you very much.


 
Posted : 20/10/2026 2:35 pm
Astghik reacted
Astghik
 Astghik
(@astgh)
Posts: 6759
Illustrious Member Admin
 

@jerome-rebourg

Thank you for letting us know! We're glad to hear the issue has been resolved.


 
Posted : 20/10/2026 2:36 pm
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