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[Solved] Comment Author Info intalled and activated but not displaying  

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Matthew Dahlitz
Posts: 6
Customer
(@matthew-dahlitz)
Member
Joined: 3 months ago

I've just purchased "Comment Author Info" and installed and activated it. But none of the features are displaying - I'm only seeing the default wpDiscuz

I have installed on a site that is part of a WP multisite.

Please help.

Screen Shot 2020 05 23 at 8.51.42 am

 

8 Replies
Astghik
Posts: 4329
Admin
(@astghik)
Support Team
Joined: 3 years ago

@matthew-dahlitz,

Please delete all caches and leave some example URL to allow us to check it. 

Matthew Dahlitz
Posts: 6
Customer
(@matthew-dahlitz)
Member
Joined: 3 months ago

Here's the latest post and we've put two comments - no bio info, and Matthew is marked as "member" but it should be "author" https://ageofrobots.net/new-algorithm-efficiently-finds-antibiotic-candidates-2/

Here's another where Matthew is an Administrator (with bio etc).  https://ageofrobots.net/new-hardware-could-curb-ais-energy-hungry-appetite/

Matthew Dahlitz
Posts: 6
Customer
(@matthew-dahlitz)
Member
Joined: 3 months ago

It's been a few weeks now and I've had no reply. Have activated the plugin but it doesn't show in the dashboard and doesn't seem to be active on the site...

Screen Shot 2020 06 03 at 8.27.28 pm
Screen Shot 2020 06 03 at 8.26.42 pm

 

1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4329

@matthew-dahlitz,

Please make sure the wpDiscuz Comment Author Info add-on is activated and updated to the latest version (v. 7.0.0).

Matthew Dahlitz
Posts: 6
Customer
(@matthew-dahlitz)
Member
Joined: 3 months ago

The version of the addon is 1.1.3 and wpDiscuz is 7.0.2 (there is no update available for the addon to go to a version 7 - I only purchased it a few weeks ago). Still need help.

The addon section in the dashboard says the addon is activated but in the settings there is no addon and still no sign of it on the site.

Screen Shot 2020 06 04 at 5.54.23 am
Screen Shot 2020 06 04 at 5.50.08 am
Screen Shot 2020 06 04 at 5.53.54 am

 

1 Reply
Tom
 Tom
Admin
(@tomson)
Joined: 5 years ago

Support Team
Posts: 3237

Hi @matthew-dahlitz,

I'm sorry but you can't use that version of addon with the new wpDiscuz 7. wpDiscuz 7 requires 7.x.x version of addons. They all are released and you should get updates for addons if your order license is not expired.

Go to Dashboard > Updates and click on the [Check updates] button. You should update the addon. If no update is found, go to your account page, download the new 7.x.x version, deactivate/delete the previous version and install the  new one.

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