I've just purchased "Comment Author Info" and installed and activated it. But none of the features are displaying - I'm only seeing the default wpDiscuz
I have installed on a site that is part of a WP multisite.
Please help.
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May 23, 2020 2:52 am
8 Replies
May 23, 2020 12:06 pm
Please delete all caches and leave some example URL to allow us to check it.
May 23, 2020 2:49 pm
Here's the latest post and we've put two comments - no bio info, and Matthew is marked as "member" but it should be "author" https://ageofrobots.net/new-algorithm-efficiently-finds-antibiotic-candidates-2/
Here's another where Matthew is an Administrator (with bio etc). https://ageofrobots.net/new-hardware-could-curb-ais-energy-hungry-appetite/
Jun 03, 2020 2:27 pm
It's been a few weeks now and I've had no reply. Have activated the plugin but it doesn't show in the dashboard and doesn't seem to be active on the site...
Please make sure the wpDiscuz Comment Author Info add-on is activated and updated to the latest version (v. 7.0.0).
Jun 03, 2020 11:55 pm
The version of the addon is 1.1.3 and wpDiscuz is 7.0.2 (there is no update available for the addon to go to a version 7 - I only purchased it a few weeks ago). Still need help.
The addon section in the dashboard says the addon is activated but in the settings there is no addon and still no sign of it on the site.
Jun 04, 2020 12:05 am
Hi @matthew-dahlitz,
I'm sorry but you can't use that version of addon with the new wpDiscuz 7. wpDiscuz 7 requires 7.x.x version of addons. They all are released and you should get updates for addons if your order license is not expired.
Go to Dashboard > Updates and click on the [Check updates] button. You should update the addon. If no update is found, go to your account page, download the new 7.x.x version, deactivate/delete the previous version and install the new one.
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