Hi @vedavi,
This can be a server side issue. It seems at the time when this issue happened the server was overloaded.
So please immediately let us know when it will happen again.
Notifications
Clear all
Sep 25, 2018 4:23 pm
Sep 25, 2018 6:40 pm
Hi @Astghik,
Do you mean the server of my hosting plan or your server of the plugin and add-on?
I ask this because if it is the server of my hosting plan, then I will need to change it or I will write them and tell about this issue. Please, advice me your thoughts.
Thank you a lot!
Sep 26, 2018 12:59 pm
Hi vedavi,
I suggest that you contact the support server for hosting plan and ask them about this issue.
This is not a problem with the addon for sure.
Oct 01, 2018 10:11 pm
Hi @Astghik,
Thank you for your answer.
I also have another problem which appears very often:
This error says that 'Forbidden file format jpg'. And there is nothing wrong with the file actually because when clients send me those files (when they can't load it to the comment) I load it to the comment without any problem and without changing anything in those files at all.
This issue happens very often with a lot of my clients.
Also, I receive regular complaints that they can't load anything from the phone and there is no error showing up just nothing happens along with no success in loading pictures.
What to do to solve those issues?
Thank you a lot!
Oct 02, 2018 4:18 pm
Hi @vedavi,
Could you please provide as an example of such files? Also, please try to upload the image in our demo site.
http://wpdiscuz.com/addons/wpdiscuz-media-uploader/#comments
Oct 04, 2018 11:21 pm
Hi @Astghik,
I attach the file which my client couldn't upload on the website.
Actually, I did upload it but she couldn't do it, so she sent it to me to upload it. She said that she tried to do it from 2 different computers and 1 phone — no success.
I also sent her the link you gave of your testing website. When she confirms me that she has uploaded something there, I will let you know.
Thank you!
Oct 05, 2018 2:23 pm
I don't know any cash plugin I use. I even don't know what is it.
I sent before login details to the website. It is still the same. Maybe it will be easier if you look in the admin panel to see the plugins I have. Or I can send you here the screenshot of all the plugins I have. What is more convenient for you that I should do?