Media Uploader doesn't load pictures  

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vedavi
Posts: 21
Customer
(@vedavi)
Member
Joined: 1 year ago

Hello,

Media Uploader add-on doesn't load pictures. Tried tons of times and it loaded from time to time 1 picture instead of more actually trying to be loaded. Also, tried from different computers - the issue persists for all machines. So, I suppose that the problem is in the add-on itself. 

I had complains of my clients before that they had troubles loading pictures from time to time but before it started work properly in a few minutes but now the problem persists.

How can it be fixed?

Thank you.

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21 Replies
Astghik
Posts: 2651
Admin
(@astghik)
Support Team
Joined: 2 years ago

Hi vedavi,

Please eave your website URL to allow us to check it. 

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1 Reply
vedavi
Customer
(@vedavi)
Joined: 1 year ago

Member
Posts: 21

http://velesna.com/o/ - this is the site where Media upload is activated: 

http://velesna.com/o/dz-1-tsik/ - this is the page where I am trying to load and it doesn't work.

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Astghik
Posts: 2651
Admin
(@astghik)
Support Team
Joined: 2 years ago

vedavi,

Please inform us have you downgraded the wpDiscuz plugin. That is you've downloaded one or more versions behind then update it again. 

Also if you use cache plugins, deactivate those and check again. 

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3 Replies
vedavi
Customer
(@vedavi)
Joined: 1 year ago

Member
Posts: 21

I checked and I had previous versions of both wpDiscuz and Media Uploader.

Now I upgraded it to the last version http://prntscr.com/kxdizh but it doesn't help.

So, it means that previous and current versions have the same issue on my website.

About cache plugins: actually, nothing have beed changed on my website for months already. I mean that this morning wpDiscuz and Media Uploader worked fine and now they don't while nothing have been changed at all. I don't know any cache plugin on my website and truthfully I don't know what it is.

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vedavi
Customer
(@vedavi)
Joined: 1 year ago

Member
Posts: 21

What should I do else to make it work?

Thank you a lot!

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vedavi
Customer
(@vedavi)
Joined: 1 year ago

Member
Posts: 21

Maybe I can give you the access to my admin panel or ftp or anywhere needed? So, you can see from inside why it doesn't work. Or how to fix it?

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Astghik
Posts: 2651
Admin
(@astghik)
Support Team
Joined: 2 years ago

Please send admin login details to info[at]gvectors.com email address. We'll check and provide some solution within 12-24 hours.

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1 Reply
vedavi
Customer
(@vedavi)
Joined: 1 year ago

Member
Posts: 21

I sent you login details on you email.

Thank you a lot!!!

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Astghik
Posts: 2651
Admin
(@astghik)
Support Team
Joined: 2 years ago

Hi @vedavi,

We've started to check and everything is working fine now. Have you done any changes? 

See testing comment here: http://velesna.com/o/dz-1-tsik/#comment-741

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1 Reply
vedavi
Customer
(@vedavi)
Joined: 1 year ago

Member
Posts: 21

Hi Astghik,

I have done no changes at all. As I explained you upper that this issue happened from time to time but this time it lasted very long time. And also nothing was changed on the website when it happened before. So, I suppose that the reason is not within the website but within the plugin or add-on. Or it can't be?

Please, tell what do you think can be the reason of this problem? It is important because I use Media Uploader for paid classes and thus I really need that it works properly.

Thank you in advance!

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