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[Solved] Custom profile fields not showing for some users

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Posts: 5
Customer
Topic starter
(@aimata-guillain)
Member
Joined: 4 months ago
[#14508]

Hello,

I am using wpForo + User Custom Fields plugin and I’m experiencing an inconsistent behavior with profile fields.

Some custom fields display correctly for certain users, but not for others who belong to the same user group.

Example:

User Marie-Francecustom fields appear correctly in the profile tab.
User Yorgosno custom fields appear in the profile tab.

Configuration checks:

The fields are enabled
• "Who can view" includes all groups (Moderator, Members, Équipage Pleines Voiles, etc.)
The user belongs to the correct wpForo group (Équipage Pleines Voiles)
The field is editable and visible
The same field configuration works for another user

However, the fields still do not display for this user’s profile.

Interestingly, the value does appear under the avatar in forum posts, which suggests the field value exists but the profile template does not display it.

Could this be related to:

user meta not initialized for older accounts?
a cache issue?
a known issue with the User Custom Fields plugin?

Screenshots attached showing the field configuration and the affected user profile.

Thank you for your help.

Best regards


6 Replies
Astghik
Posts: 6651
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi Aïmata Guillain,

Please make sure the current user has filled in the values for those fields in the Account tab. If the information is already filled in the Account tab, please provide an example URL.


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Posts: 5
Customer
Topic starter
(@aimata-guillain)
Member
Joined: 4 months ago
Reply
1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6651

@aimata-guillain

The display: none; CSS code has been applied to elements in the profile section. Please find and remove that CSS code, and everything should work fine.

Please watch this video for clarification.


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Posts: 5
Customer
Topic starter
(@aimata-guillain)
Member
Joined: 4 months ago

Hello,

Thank you for your reply.

I have removed the CSS code related to hiding the profile stats section:

#wpforo-wrap .wpf-profile-section.wpf-section-stat{
display: none !important;
}

However, this did not solve my issue.

The problem is not about the stats section — it is about the custom member fields.

I am trying to display the fields (for example “objectives”) that users select in the member fields. Currently:

  • For one member, I can see some of these fields (partially)

  • For another member, nothing is displayed at all

So the behavior is inconsistent.

I have checked my CSS and I cannot find any other rule hiding profile sections.

Could this be related to:

  • field visibility settings,

  • user group permissions,

  • or how the custom fields are assigned/displayed in the profile?

Thank you for your help.


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1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6651

@aimata-guillain 

To prevent spam accounts and the inclusion of spam descriptions or links, we have implemented functionality for this purpose. Users will have their account information displayed only when they have one or more approved posts in the wpForo forum.

If you wish to disable this restriction, you can achieve it by adding the following code snippet and deactivating this feature.

add_filter( 'wpforo_profile_field_displaying_restriction', '__return_false' );

Reply
Posts: 5
Customer
Topic starter
(@aimata-guillain)
Member
Joined: 4 months ago

Thank you! 


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