Private Messages very slow  

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vinow
(@vinow)
Member Customer
Joined: 1 year ago
Posts: 8
02/01/2019 11:01 pm  

I'm using PM 1.1.6 and when I  open the private message page it is very slow (5-9 seconds). All other wpforo pages have no loading issue. Also how do I get the PM conversations to sort by last messaged. I can not figure out how they are sorting it looks random.

pm sort

Thank you

 


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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2895
03/01/2019 10:18 am  

Hi vinow,

It seems you have a very large number of contacts. Please let me know what hosting service you use. Also please navigate to Dashboard > Forums > Settings > Features Tab and make sure these options are configured this way:

  • Enable Member Cache  - [Yes]
  • Enable Object Cache     - [Yes]
  • Enable HTML Cache     - [No]
  • Enable Memory Cache - [Yes]

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vinow
(@vinow)
Member Customer
Joined: 1 year ago
Posts: 8
03/01/2019 8:32 pm  

Hello Tom,

My settings Feature tab is configured the way you recommend.

I have a dedicated Xeon E5-1620 0 @ 3.60GHz server.

Thanks


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vinow
(@vinow)
Member Customer
Joined: 1 year ago
Posts: 8
07/01/2019 8:10 pm  

Tom,

Any recommended solution. Private messages are still very slow. 


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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2895
08/01/2019 1:33 am  

Hi  vinow,

Could you please register new account and check it for that account? I think this is an account specific issue. We can't find such problem in our test websites. Also please let me know how many contacts you have in the Private Messages left sidebar?


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vinow
(@vinow)
Member Customer
Joined: 1 year ago
Posts: 8
08/01/2019 5:19 pm  

Tom,

It is slow for anyone with more then 20 contacts in the private messages. For our admins that have over 100+ contacts it is almost unusable. 

Thank You

 


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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2895
08/01/2019 8:16 pm  

Ok, thank you for the information, we're currently optimizing wpForo PM plugin, it'll be updated soon.


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vinow
(@vinow)
Member Customer
Joined: 1 year ago
Posts: 8
08/01/2019 8:38 pm  

Thanks


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