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private messages input field does not appear

9 Posts
2 Users
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Posts: 4
Customer
Topic starter
(@marius-mantei)
Member
Joined: 1 month ago

Hello everyone,

I have the following problem:

when I click on the message icon, no text input field appears? 🙄 

8 Replies
Astghik
Posts: 6142
Admin
(@astgh)
Illustrious Member
Joined: 7 years ago

Hi,

Please register some new testing user and send the user's login details with your forum URL to info[at]gvectors.com email address to allow us to debug the issue and provide a solution for you.

Make sure the user has permission to write PM. 

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Posts: 4
Customer
Topic starter
(@marius-mantei)
Member
Joined: 1 month ago

I sent you an email 👍 

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6 Replies
Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6142

@marius-mantei 

Please share the email subject so we can easily find it.

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Customer
(@marius-mantei)
Joined: 1 month ago

Member
Posts: 4

@astgh "private messages input field does not appear post-40689"

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Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6142

Thank you @marius-mantei 

I've already asked the developers to check the issue. I'll update this topic once I get a response from them. 

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Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6142

Dear @marius-mantei 

Please checge the role of the user to adin and let us know. We are not able to find the reson for the issue without admin accesses. 

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Customer
(@marius-mantei)
Joined: 1 month ago

Member
Posts: 4

@astgh Test is Admin know

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Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6142

@marius-mantei 

The issue is fixed by our developers. 

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