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12 Posts
2 Users
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Posts: 8
 BMD
Customer
Topic starter
(@bmd)
Member
Joined: 6 years ago

Hello,
a private chat with a group of 4 users has been created under private messages. One user does not see this chat and can only enter this chat with the link from the e-mail message. This user cannot write anything in this chat and receives the message "Replies are disabled".
All authorizations are set correctly and this user can write in the other private chats without any problems.
How can i solve this problem?
https://die-technikfans.de/

Many thanks in advance
Dim

11 Replies
Astghik
Posts: 6094
Admin
(@astgh)
Illustrious Member
Joined: 7 years ago

Hi,

Please check the "Min number of forum posts user must have" option. It's located in the Private Messages addon's settings page. 

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2 Replies
 BMD
Customer
(@bmd)
Joined: 6 years ago

Member
Posts: 8

@astgh Hi Astghik,

thank you very much. Already checked. Is at 0

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 BMD
Customer
(@bmd)
Joined: 6 years ago

Member
Posts: 8

Still does not work

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Posts: 8
 BMD
Customer
Topic starter
(@bmd)
Member
Joined: 6 years ago

Are there any other tips?

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7 Replies
Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6094

@bmd 

Could you please ask the user if he/she has pressed the hide button in the conversation?

Screenshot 2024 09 30 at 16.49.11

If the button is clicked, the conversation will no longer be visible to the user. However, they will still be able to access it via the link provided in the email content. 

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 BMD
Customer
(@bmd)
Joined: 6 years ago

Member
Posts: 8

@astgh Nothing is hidden for him. And if he wants to display his private messages with the path site/participant/user/messages/, the message "You do not have permission to view this page." Although he has admin rights.

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 BMD
Customer
(@bmd)
Joined: 6 years ago

Member
Posts: 8

I have solved it in the meantime. My assumption was that it was due to the user rights. Three users in the chat were admins, and one of them was not an admin. I gave him admin rights and then it worked. But that's not what I would like. From my point of view, users with different authorisations are allowed to communicate with each other.

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Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6094

@bmd 

Could you please let us know if the wpForo User Custom Fields addon is installed on your website? If so, please deactivate the addon and check again.

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 BMD
Customer
(@bmd)
Joined: 6 years ago

Member
Posts: 8

@astgh We haven't had the add-on for a long time.

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Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6094

@bmd 

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you. 

Also, provide us with the profile URL of the user experiencing the issue.

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 BMD
Customer
(@bmd)
Joined: 6 years ago

Member
Posts: 8

@astgh Thank you, but I'm not doing that. That's too much.

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