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Susana Hernandez
Posts: 25
Customer
Topic starter
(@susana-hernandez)
Member
Joined: 2 years ago

Hello,

I am using a few of WPDiscuz addons

When I enable WPDiscuz the avatars are not visible anymore. 

When I disable WPDiscuz they are back. I have this problem since a few weeks now and I can not see what causes the problem.

 

12 Replies
Susana Hernandez
Posts: 25
Customer
Topic starter
(@susana-hernandez)
Member
Joined: 2 years ago

Also the smileys don´t work.

I do have Jetpack, but when I disable the plugin, it is still the same.

OIn the other side: When I disable WPDiscuz and use the normal Wordpress comments or Jetpack, the Avatars instantly come back.

I tried disable plugins but with all disabled I got the same result.

 

chrome YqJpvmeWIC
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1 Reply
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5060

@susana-hernandez,

Could you please leave some example URL to allow us to check the issue? 

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Susana Hernandez
Posts: 25
Customer
Topic starter
(@susana-hernandez)
Member
Joined: 2 years ago

Ofcourse.

For some reason (happy with that) it looks like, at least my own avatar, is back again. And I see few others. However, in the profile page they are not visible. I added some screenshots to show what I mean.

Here the last post is from me (dannycstv):
https://commonsensetv.nl/anderhalve-minuut-corona-voor-dummies/

The post with this text:

Test voor chat, (here I tried to place a sticker after the text but the sticker button does not work)
Smileys test   (here I put 2 emoticons/smileys after the text which show up, but dissapear when saved, same on mobile device).

In the attached pictures in the profile you can see there is no profile picture as in the list of users I do not see the profile pictures.

It looks like it succesfully fetches the Facebook images/avatars.

Additional question: Is it somehow possible to add a button or so, to motivate subscribers to make a profile with avatars etc to make the site more attractive?

If you need credentials, let me know.

 

 

chrome OZiJxoOsem

 

 

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Susana Hernandez
Posts: 25
Customer
Topic starter
(@susana-hernandez)
Member
Joined: 2 years ago
chrome 0wqWqvsvxG

No Smileys

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4 Replies
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5060

@susana-hernandez ,

Please navigate to Dashboard > wpDiscuz > Settings > General Settings tab, click on the "Purge All Avatar Caches" button, then delete all kind of caches and check again. 

No Smileys

I'm going to ask the developers. I'll let you know ASAP.

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Susana Hernandez
Customer
(@susana-hernandez)
Joined: 2 years ago

Member
Posts: 25

@astgh 

Thanks for your answer.-

I did this, but it did not work out.

 

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Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5060
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5060

There is something wrong with the API access. Please watch this video:  https://www.screencast.com/t/miPSBiGH

Try to check the Facebook API settings and make sure the settings are configured correctly. 

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Susana Hernandez
Posts: 25
Customer
Topic starter
(@susana-hernandez)
Member
Joined: 2 years ago

Thanks a lot.

I am going to watch the video and check the API settings of Facebook.

I will give you a follow up.

Thanks, again.

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