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Emoticons don't appear in comment message  


Emin Khan
Posts: 18
Customer
(@emin-khan)
Member
Joined: 1 month ago

Hi guys,

The Emoticons don't work anymore. I can choose emote in the comment space but when i public my comment, there is a blank where the emote should be shown. Emote doesn't display.

 

Have you a solution, please ?

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7 Replies
Tom
Posts: 3220
 Tom
Admin
(@tomson)
Support Team
Joined: 5 years ago

Hi @emin-khan,

Could you please temporary disable all cache and optimizer plugins and leave a URL to that page?

Also, please make sure you use latest wpDiscuz and wpDiscuz Emoticons addon.

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2 Replies
Emin Khan
Customer
(@emin-khan)
Joined: 1 month ago

Member
Posts: 18

Hi @tomson

You can check on my website adala-news.fr

I don't have any cache or optimizer plugin active. But i have installed Mycred plugin for his badges

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Tom
 Tom
Admin
(@tomson)
Joined: 5 years ago

Support Team
Posts: 3220

@emin-khan,

We suspect that your database tables collection is very old and don't support multibit  data like Emojies. Please use your Hosting Service cPanle > phpMyAdmin Database manager, go to your website database, find the wp_comments table and check the collation. It should be start with utf8mb4_ phrase.

2020 05 30 1930

If you still use the old utf8_ you will not have any chance to use the Emojies. The old MySQL database server versions like 5.5 doesn't support utf8mb4_ collation, so you can't change it. If you use 5.6 and higher version you can change all tables collection to utf8mb4_ using this plugin. But please backup the database before using this plugin. This plugin looks outdated but it does his job very well: https://da.wordpress.org/plugins/database-collation-fix/

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Emin Khan
Posts: 18
Customer
(@emin-khan)
Member
Joined: 1 month ago

I have MySQL 5.5 version.

I check and i have utf8_general_ci. So i need to use the datebase collation fix plugin to change toutf8mb4_, that right ?

Or can I ask to my host to update mysql version ?

 

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1 Reply
Emin Khan
Customer
(@emin-khan)
Joined: 1 month ago

Member
Posts: 18

I remember my host told me they will change my sql version next year maybe... So i can use the plugin to change my utf8_ to utf8mb4_ ?

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Emin Khan
Posts: 18
Customer
(@emin-khan)
Member
Joined: 1 month ago

I check my sql and for some table i have utf8mb4_ (for login example).

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Tom
Posts: 3220
 Tom
Admin
(@tomson)
Support Team
Joined: 5 years ago

Ok, then you should change all tables to utf8mb4_ , try the plugin I mentioned or ask your hosting support to change it. But, they should not only change the table collations, thy should also change each textual field collection to utf8mb4_  .

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