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[Solved] Support Request – WP Discuz Voting Issue and Forum Ban

5 Posts
2 Users
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Posts: 10
Topic starter
(@ilbazardimari)
Active Member
Joined: 5 years ago
[#14577]

Good morning,

On April 24, 2026, I opened a topic on the WP Discuz support forum regarding a serious issue: suddenly, new comments can no longer be voted on, while older comments still can.

The discussion was then made private, and one of your operators asked me for additional information.

However, on April 26, I discovered that I had been banned from the forum. Because of this, I can no longer read your operator’s reply, and I still do not know the reason for the ban, since I have not violated any forum rules.

I have sent several emails about this matter, but unfortunately I have not received any response so far.

I purchased WP Discuz and its addons despite the difficulties involved, considering that my website is non-profit and completely free of advertising. If I continue to receive no support or communication, I will unfortunately have to request a refund and remove the plugin from my site.

I have been using WP Discuz for years and regularly purchase new addons every year, so this situation is very disappointing.

Thank you for your attention.

Ilbazardimari


4 Replies
Astghik
Posts: 6671
Admin
(@astgh)
Illustrious Member
Joined: 9 years ago

Hi,

We've found your topic, and it is accessible: https://wpdiscuz.com/community/troubleshooting/not-votable/#post-30310

Please log in again and check it using the URL provided above. Also, please record a video showing the steps you are taking so we can better understand the issue.


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Posts: 10
Topic starter
(@ilbazardimari)
Active Member
Joined: 5 years ago

Sorry, but

Screenshot 2026 05 20 165722

 

"You have been banned. Please contact the forum administrator for more information."


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1 Reply
Astghik
Admin
(@astgh)
Joined: 9 years ago

Illustrious Member
Posts: 6671

@ilbazardimari

Could you please try one more time? I've just asked the forum admin to check your account, and it seems the issue has been fixed.


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Posts: 10
Topic starter
(@ilbazardimari)
Active Member
Joined: 5 years ago

I see it now, thanks. I'll continue in the other topic.


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