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[Solved] Upgrade removed hundreds of image uploads and buying new licence did not resolve this  


4720PMt
Posts: 29
Customer
(@4720pmt)
Member
Joined: 2 years ago

Per my topic, I've been held hostage by you folks, you removed all the images my site visitors have uploaded over the years, I purchased a new licence, and the images still have not reappeared despite activating using the new license number.

Example site: every post on this page had at least one image uploaded. Some had more.

https://www.about-air-compressors.com/identifying-an-older-air-compressor/

Where are the images?

 

2 Replies
Taron
Posts: 10
Moderator
(@taron)
Active Member
Joined: 4 years ago

Hi @4720pmt.

wpDiscuz Media Uploader addon update requires some regeneration to show old uploaded files.
As we can see you already did regeneration and everything is fine now.

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4720PMt
Posts: 29
Customer
(@4720pmt)
Member
Joined: 2 years ago

Thank you for your prompt response.

In future, if an update to your software is going to make radical changes to a client's website , may I suggest that you place the warning "Caution: Before you update read this" be in place to make sure that users know what's about to happen before your update creates havoc. Thank you. 

 

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