[Solved] Blank space below media

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canewsforum

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Mar 31, 2021 4:21 pm

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@astghik https://ca-news-forum.com/2021/03/30/off-topic-tue-30-mar-2021/#comment-4495

canewsforum

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Mar 31, 2021 4:50 pm

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Sorry, I saw you trying to log in with your Admin account our our live site, but that admin account had been set up for our test site. I have now added that account to our live site as well, you can check the link above now.

Astghik

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Mar 31, 2021 4:53 pm

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Please enable the "Allow embedding for guests" option to allow us to check the issue. It's located in the Dashboard > wpDiscuz > Settings > Embeds admin page.

canewsforum

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Mar 31, 2021 5:04 pm

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@astghik I have allowed embedding for guests as requested. In my note above I have also set up and admin account for you, same credentials as you used for our test site.

Astghik

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Mar 31, 2021 5:16 pm

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The admin login details are not necessary. This is just a small CSS conflict with the active theme or other plugins. Use the CSS code below to solve it:

#wpdcom .wpd-comment-text .post-video{
   padding-bottom: 25%;
   margin-bottom: 0;
}

Put the code in the Top Admin Bar > Customize > Additional CSS > "Additional CSS" textarea, save it, delete all caches and check again.

Please don't forget to press Ctrl+F5 (twice) on the frontend before checking.

canewsforum

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Mar 31, 2021 5:23 pm

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@astghik Thank you, that fixed the issue with videos, but there is still an issue when we paste a url in a comment as well. Here is the link to that comment. https://ca-news-forum.com/2021/03/30/off-topic-tue-30-mar-2021/#comment-4705

Astghik

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Mar 31, 2021 5:52 pm

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We see there is added some new extra class (see the screenshot above).

This may come either from the active theme or plugins. Please remove the code provided by me previously then deactivate the plugins/theme one by one and check after each deactivation to find a problem maker.

canewsforum

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Mar 31, 2021 6:07 pm

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@astghik One thing I have found is b editing and removing the http:// in front of the url, it will display properly as a link. https://ca-news-forum.com/2021/03/30/off-topic-tue-30-mar-2021/#comment-4728

Astghik

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Mar 31, 2021 6:16 pm

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Please watch this video it'll allow you to see the HTML differences between the two comments. https://www.screencast.com/t/WTUggJnwJ

canewsforum

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Mar 31, 2021 8:12 pm

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@astghik Ok, so I went through the troubleshooting process by disabling all my plugins and it did not clear the problem. But when I disabled the Embeds add on, it did clear the problem. I then turned off all the options via the buttons in the embed settings and it still did not fix the problem. Any suggestions?

Astghik

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(@astgh)

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Apr 01, 2021 12:42 pm

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Remove the code provided by me and put this one:

#wpdcom .wpd-comment-text iframe{
   position:static !important;
}
#wpdcom .wpd-comment-text .post-video{
   padding-bottom: 0;
   height: auto !important;
}

It should work fine.

canewsforum

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Apr 01, 2021 3:57 pm

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@astghik That code took the large space below the url link and changed it to our mobile menu as per this comment link and attached screenshot. https://canf-test-site.com/2021/03/21/off-topic-sun-21-mar-2021/#comment-2220

Astghik

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Apr 01, 2021 4:09 pm

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You should just disable the "Embed Website URLs" option. It's located in the Dashboard > wpDiscuz > Settings > Embeds admin page.

Simply, you've pasted the website URL, and it was embedded according to the option.

canewsforum

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Apr 01, 2021 4:20 pm

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@astghik Thanks, I turned that option off and it didn't change anything, it still shows the menu, now if we could get that to simply change to a preview of our actual website page (in this case the Learning Corner) we could live with that. Is that possible?

Astghik

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Apr 01, 2021 4:53 pm

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Have you deleted all caches before checking?

canewsforum

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Apr 01, 2021 4:58 pm

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@astghik Yes, and closed and re-opened the page.

Astghik

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Apr 02, 2021 1:30 pm

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Please follow the steps below:

1. Please go to the Dashboard > wpDiscuz > Settings > Embeds admin page, just click on the "Save Changes" button.

2. Edit the current post and just click on the "Update" button without any changes.

3. Delete all kind of caches and check again.

canewsforum

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Apr 02, 2021 4:33 pm

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@astghik Instructions followed per your reply, and no changes happened per this comment link. https://canf-test-site.com/2021/03/21/off-topic-sun-21-mar-2021/#comment-2220 <

Astghik

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Apr 07, 2021 5:38 pm

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This issue has been fixed. Please update the addon to the latest version and check again.

canewsforum

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Apr 07, 2021 6:17 pm

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@astghik Sorry, I just updated the Embeds add on, purged all cache and restarted a page and tested once again. Same problem. https://ca-news-forum.com/2021/04/01/off-topic-thu-01-apr-2021/#comment-6336

Astghik

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Apr 07, 2021 6:18 pm

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Please confirm that the "Embed Website URLs" option is disabled.

canewsforum

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Apr 07, 2021 6:24 pm