[Solved] 7.0.3 embedded URLs no longer working

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Please leave the example URL with the issue(where the youtube videos don't render properly) to allow us to check it.

Daisy Peel

Customer

(@daisypeel)

Joined: 9 years ago

Member

Posts: 72

Jun 08, 2020 10:16 pm

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@elvina

Unfortunately all comments are behind a membership paywall on my site. However, I'm happy to give login credentials if you'd like to take a look. Sometimes if I delete the link in the comment by editing that person's comment, and readd the link, it works, and often it doesn't. If I reply and paste the URL In a new comment that is a temporary solution bu tnot great.

Elvina

(@elvina)

Joined: 7 years ago

Support

Posts: 1403

Jun 09, 2020 12:10 pm

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Please send the admin login details to info[at]gvectors.com email address.

Also please don't forget to leave the exact URL with the issue(where the youtube videos don't render properly) to allow us to check.

Posts: 72

Daisy Peel

Customer

Topic starter

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Jun 19, 2020 10:13 pm

(@daisypeel)

Member

Joined: 9 years ago

Information has been emailed. Thanks 🙂

6 Replies

Elvina

(@elvina)

Joined: 7 years ago

Support

Posts: 1403

Jun 20, 2020 12:43 pm

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For some reason, we can't access your website. Please make sure everything is correct and let us know. See the screenshot below:

Daisy Peel

Customer

(@daisypeel)

Joined: 9 years ago

Member

Posts: 72

Jun 24, 2020 10:58 pm

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@elvina if you are seeing that screen you should in fact be logged in and should be able to use the menu at the top (which wouldn't show if you weren't logged in) to access the 'start here' page, and then from there click on any link with comments.

Elvina

(@elvina)

Joined: 7 years ago

Support

Posts: 1403

Jun 25, 2020 1:08 pm

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The developers checked and see, that in the first link you provide, there is an unnecessary symbol to the end of the URL, that causes the issue. So please check and make sure the URL is correct.

In the second link, the video was removed thus it does not render properly.

Daisy Peel

Customer

(@daisypeel)

Joined: 9 years ago

Member

Posts: 72

Jun 25, 2020 10:28 pm

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@elvina this is happening again and again, though. Doesn't matter what is at the end of a link. I edit the comment to check that the URL is on its own line, no spaces before or after, and it still sometimes doesn't work. I see that there is today an update to the plugin so hopefully that will fix the issue.

Elvina

(@elvina)

Joined: 7 years ago

Support

Posts: 1403

Jun 26, 2020 12:02 pm

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As I already mentioned there is an unnecessary part the end of the link.

Your link is: "https://www.youtube.com/watch?v=CompggdZH8c&feature=youtu.be"

Should be like this: "https://www.youtube.com/watch?v=CompggdZH8c"

So please delete the following part of the link and check again. It should work fine:

&feature=youtu.be

Daisy Peel

Customer

(@daisypeel)

Joined: 9 years ago

Member

Posts: 72

Jun 29, 2020 8:48 pm

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@elvina Thanks for that but there are plenty of links without that part that still don't embed. And even if I go in and edit the link in the comment it doesn't embed. Please advise. It is still not working all of the time.

Posts: 72

Daisy Peel

Customer

Topic starter

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Jun 29, 2020 8:50 pm

(@daisypeel)

Member

Joined: 9 years ago

Example of links that don't work. Checked to see that they were on their own line with no extra characters (they were). Most of the videos posted are set as unlisted since they're part of an online class and shouldn't be public. But there are plenty of unlisted videos that DO embed. Just several that also do NOT embed. If I repost the links in a follow up comment they usually DO work.

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Elvina

(@elvina)

Joined: 7 years ago

Support

Posts: 1403

Jun 30, 2020 2:21 pm

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The link provided by you does not available. Please check and make sure the links are correct.

Daisy Peel

Customer

(@daisypeel)

Joined: 9 years ago

Member

Posts: 72

Jul 01, 2020 9:16 pm

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@elvina Several days ago I emailed you as instructed, with credentials to log in, since all of these pages are behind a paywall. You messaged back, and said you were having trouble, and I pointed out that the links in the menu would get you anywhere you wanted to go. The links are correct, and this issue still exists, and I have forwarded that email to you once again to look at. I have logged in myself with the credentials I provided to you just fine. Thanks for taking a look at this.

Tom

Admin

(@tomson)

Joined: 11 years ago

Famed Member

Posts: 4248

Jul 01, 2020 10:21 pm

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Hi @daisypeel,

Please note that the embed links should have correct formats which are supported by addon. The URL should be readable and correct. So if some URL doesn't work you should change it to correct one. For example this one is incorrect:

This is incorrect URL:

Here is another incorrect embedding URL:

The correct YouTube video URL example:

https:// www.youtube.com/ watch?v=CompggdZH8c

Daisy Peel

Customer

(@daisypeel)

Joined: 9 years ago

Member

Posts: 72

Jul 01, 2020 10:46 pm