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Provate Message .doc, .pdf attachments

3 Posts
2 Users
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Posts: 4
Customer
Topic starter
(@busola-oghumu)
Member
Joined: 4 years ago

Hi, 

 

My users are having problems sending me attachments in docs in .doc, .pdf formats, it seems to allow them attached on .jpg files when they send me private messages.

 

But I can attach .doc, .pdf to them when I send private messages.

 

Is this a known issue, and what I can do have it resolved.

 

thanks 

 

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2 Replies
Astghik
Posts: 5944
Admin
(@astgh)
Illustrious Member
Joined: 6 years ago

Hi @busola-oghumu,

Please navigate to Dashboard > Forums > Settings > Addons > Attachments admin page and make sure the extentions are included in the "Accepted File Types" option. 

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Posts: 4
Customer
Topic starter
(@busola-oghumu)
Member
Joined: 4 years ago

Hi those file types are already there and the issue still occurs, see attached

Screenshot at Jun 09 09 19 00

 

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