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New update?

 
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wpForo Private Messages
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Posts: 13
 agnes mitchkoski
Customer
Topic starter
Feb 07, 2020 12:34 am
(@agnes-mitchkoski)
Member
Joined: 5 years ago

Ok, i see where it says the add ons are not activated but this is what it says under it

Please do not activate this plugin if you are on local host (127.0.0.1) or you use IP address to access to WordPress website.
This plugin should only be activated if WordPress is located in WEB under a real domain name.
If you have an issue with plugin activation please contact us via support@gvectors.com email address.
Please do not forget to send order number and activation key.

Which honestly I don't know what that means. I did try the activation key number on my account page but it told me that that key doesn't exist. So now I'm really confused.

Also, both addons show as installed and we have use of them in the forum already so I'm not sure what "activating" them will do.

Plus I'm still wondering about updating if they haven't been tested on our version. 

Thanks so much.

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10 Replies
 Tom
Admin
(@tomson)
Joined: 10 years ago

Famed Member
Posts: 4214
Feb 07, 2020 12:50 am
Reply toagnes mitchkoski

@agnes-mitchkoski

Do you on localhost?

 

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 agnes mitchkoski
Customer
(@agnes-mitchkoski)
Joined: 5 years ago

Member
Posts: 13
Feb 07, 2020 12:52 am
Reply toTom

@tomson

We are hosted through Bluehost. Does that help? I'm not that savvy about some of this.

 

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 Tom
Admin
(@tomson)
Joined: 10 years ago

Famed Member
Posts: 4214
Feb 07, 2020 12:54 am
Reply toagnes mitchkoski

@agnes-mitchkoski,

Please activate it to get updates. If you moved your website to another domain just contact as and we'll reset your activation allowing you to activate it again.

 

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 agnes mitchkoski
Customer
(@agnes-mitchkoski)
Joined: 5 years ago

Member
Posts: 13
Feb 07, 2020 12:58 am
Reply toTom

@tomson

But can you answer my question about the updates not being tested with our version of WordPress. I don't want to update and then have problems.... When will the testing happen? Or are the risks minimal? Thanks.

 

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 Tom
Admin
(@tomson)
Joined: 10 years ago

Famed Member
Posts: 4214
Feb 07, 2020 1:05 am
Reply toagnes mitchkoski

@agnes-mitchkoski,

First make sure you use wpForo 1.7.0 version,

Then activate and update the PM addon.

All will work fine.

 

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 agnes mitchkoski
Customer
(@agnes-mitchkoski)
Joined: 5 years ago

Member
Posts: 13
Feb 07, 2020 2:11 am
Reply toTom

@tomsongreat. Thanks. 

 

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 agnes mitchkoski
Customer
(@agnes-mitchkoski)
Joined: 5 years ago

Member
Posts: 13
Feb 07, 2020 4:27 am
Reply toTom

@tomson

We just installed the activation keys for wpForo Advanced Attachments and wpForo Private Messages.
However, now when we try to update those 2 plugins, we get erro messages:

"Update Failed: Update package not available.”
from the Plugins page, or

"An error occurred while updating wpForo Advanced Attachments: Update package not available.”
from the updates page.

Please advise.

THANKS! 🙂

 

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 Tom
Admin
(@tomson)
Joined: 10 years ago

Famed Member
Posts: 4214
Feb 07, 2020 10:03 am
Reply toagnes mitchkoski

Thank you @agnes-mitchkoski,

I don't understand why you're getting this issue. This is a very smooth process which is being done by dozens of our customers per day. I believe something is wrong with your server configuration or you have a security plugin which stop cross-server requests for downloading the package.

In any case, I recommend you go through all these points and find problem maker: https://gvectors.com/forum/wpforo-embeds/cant-activate-plug-in-timed-out-after-10001-milliseconds-error/#post-14384

 

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 CHIMEHomeschool
Customer
(@chimehomeschool)
Joined: 6 years ago

Member
Posts: 3
Feb 09, 2020 4:55 pm
Reply toTom

@tomson

I have had this problem... I have a test site & a live site.  Only one site can be configured for automatic updates, so if on the WP Dashboard you clicked the "update Private Messaging..." box (can't remember exact language & it no longer displays), then that site is the only one that will use automatic update. For me, that's my live site.  In order to update the test site, I have to manually download the update package, install it & then test.  If you are using a simliar set up, you'll have the same issue.  Of course, now I'm trying to locate the update package & have no clue where it is (my license key is still active).

Hope this helps.

 

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 Tom
Admin
(@tomson)
Joined: 10 years ago

Famed Member
Posts: 4214
Feb 09, 2020 4:59 pm
Reply toCHIMEHomeschool

@chimehomeschool

You can find your purchased addons in My Account page:

https://gvectors.com/my-account/

 

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Posts: 3
 CHIMEHomeschool
Customer
Feb 09, 2020 5:03 pm
(@chimehomeschool)
Member
Joined: 6 years ago

Perfect!  I actually saw that, but thought it was the original order.  Thanks for the quick reply!

 

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