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Still can't activate Advanced Attachments

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(@marion-chard)
Member
Joined: 3 months ago
[#14429]

I've written in the past, however there seems to be some confusion on your part. 

When I downloaded Advanced Attachments, I did so as a guest (no registration). Later when I downloaded Private Messages, I did register for an account, therefore Private Messages is listed as an official purchase but not Advanced Attachments. Somehow this is creating a problem, because I cannot update the AddOn (see attachments). 

I asked for the Activation Key for Advanced Attachments, but kept getting sent the one for Private Messages. I already have that one. How can we resolve this?

Advanced Attachments   Still no activation key
Advanced Attachments   Still no activation key2

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Astghik
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(@astgh)
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Joined: 8 years ago

Posted by: @marion-chard

When I downloaded Advanced Attachments, I did so as a guest (no registration).

On gVectors.com, you cannot make a purchase as a guest — you must have an account.

We can see that you’ve purchased only the wpForo Private Messages add-on.

Please ensure you are logged into the same account that was used to purchase the wpForo Advanced Attachments add-on.


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(@marion-chard)
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Joined: 3 months ago

Okay, so I must have used a different login for the attachments purchase. Can you please locate that account for me. Same email address, etc.


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Astghik
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(@astgh)
Joined: 8 years ago

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@marion-chard 

You can only have one account per email address. Please try to remember the email address you used to purchase the wpForo Advanced Attachments add-on so we can find your account and reset the keys for you.


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