Hello
I installed Online status add-on but the status is always: Offline
The "Online status checking rate" is 60 seconds
Latest plugin and add-on installed. I am using Swift Performance cache plugin
The URL is here
Please advice!
Thank you!
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Oct 19, 2019 11:38 am
14 Replies
Oct 19, 2019 1:37 pm
Could you please send the admin(and one of users) login details to info[at]gvectors.com email address to allow us to check it?
Oct 19, 2019 5:31 pm
Could you please send the admin(and one of users) login details to info[at]gvectors.com email address to allow us to check it?
I've sent two accounts to your email. Please check
Thanks
Oct 21, 2019 12:27 pm
Please open the /wp-content/plugins/includes/wou-db-managaer.php file, find the
var_dump part (line 101 or 103) and remove it.
Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address. It's too hard to check the issue on your live website.
Oct 21, 2019 12:58 pm
Please open the /wp-content/plugins/includes/wou-db-managaer.php file, find the
var_dump part (line 101 or 103) and remove it.
Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address. It's too hard to check the issue on your live website.
Thank you for your help but I didn't see the path above, there isn't includes folder in the plugins folder.
/wp-content/plugins/includes/wou-db-managaer.php
Oct 21, 2019 1:07 pm
oh sorry, the right path is:
/wp-content/plugins/wpdiscuz-online-users/includes/wou-db-managaer.php
Oct 21, 2019 2:00 pm
oh sorry, the right path is:
/wp-content/plugins/wpdiscuz-online-users/includes/wou-db-managaer.php
OK, I've removed the var_dump line and can access the wp-admin now.
I think you have have to test and release the new version to make sure it works on all website/hosting.
This feature is not important at this time for me so I will remove it and waiting for your fix in the future.
Thank you again for support.
Oct 21, 2019 2:05 pm
Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address. This is something specific on your case and we still need to check the issue.
Oct 21, 2019 2:14 pm
Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address. This is something specific on your case and we still need to check the issue.
Done. Just sent a copy from https://www.wesendit.com/ to your email. Please check and let's me know if you din't receive it.
Oct 21, 2019 4:09 pm
yes, thank you.
The issue caused by time zones. Please make sure that you use the correct time zone. The issue should be solved. Please check and let us know.
Note: Use the time zone of your location.
Oct 21, 2019 5:09 pm
yes, thank you.
The issue caused by time zones. Please make sure that you use the correct time zone. The issue should be solved. Please check and let us know.
Note: Use the time zone of your location.
You mean the time zones of the VPS? If so, other members with different time zone will not get the correct status?
Oct 21, 2019 6:43 pm
After set the time zone in Setting same as my time zone. The issues still there.
Post a comment, see the status is ONLINE
But refresh the page, the status is OFFLINE
Oct 23, 2019 12:42 pm
You've sent us the wrong website. In that site, there is installed neither the wpDiscuz plugin not wpDiscuz Online Users add-on.
Please, backup your current WordPress site (with the issue you've mentioned ) and send it to info[at]gvectors.com email address, and let us know.
Oct 23, 2019 12:59 pm
You've sent us the wrong website. In that site, there is installed neither the wpDiscuz plugin not wpDiscuz Online Users add-on.
Please, backup your current WordPress site (with the issue you've mentioned ) and send it to info[at]gvectors.com email address, and let us know.
Yes, I've backup and send the wrong website, sorry
Anyway, by change the server time to GMT time, the problem got fixed
Oct 23, 2019 1:04 pm