Notifications
Clear all

Paid Addons Support Forum Only

Please note, that here we only support Paid Addons issues and questions.

gVectors Support staff works from 6am to 6pm (GMT+0)

All questions related to wpForo and wpDiscuz free plugins should be asked in the corresponding plugin support forum:

 

wpDiscuz Support Forum   wpForo Support Forum

wpDiscuz Widgets - Renewal and Support  

  RSS
Soft Designs
(@soft-designs)
Member Customer

Hi - We purchased several of your AddOns - Great Products!

Just recently purchased "wpDiscuz Widgets"

#1) How long does our premium support access last?

#2) Was this a one-time purchase, or will this purchase "auto-renew" each year?

Quote
Posted : 15/09/2020 7:57 am
Elvina
(@elvina)
Noble Member Moderator

Hi @soft-designs,

#1) How long does our premium support access last?

For all our pro/paid plugins we provide a premium level support with a time period according to the purchased license. The premium level support includes following:

  • Answering questions about purchased gVectors products on our support forum. We attach Premium importance to questions on pro/paid versions of our products, we try to answer them within 12-24 hours on days.
  • Logging into your site to investigate or fix any issues you have with purchased product on your site, but this doesn’t include fixing incompatibilities with other plugins, in this case, we’ll find the plugin which causes the problem and we’ll recommend you uninstall it or contact to that plugin support.
  • Fixing small conflict and incompatibility with the current active theme.
  • Responding to any bugs you may have found in the plugin. And we’ll do our best to release an update with fixed issues.
  • Helping to update plugin.

More info here: https://gvectors.com/support-policy/

#2) Was this a one-time purchase, or will this purchase "auto-renew" each year?

All our products subject to yearly license for future updates. However, you’ll still be able to use the version you have for an unlimited time. Only if not you need to update the add-ons to the latest version, to get the add-ons update you need to buy it. Please read the license agreement here:   https://gvectors.com/terms-and-conditions/#gaining-download-access

ReplyQuote
Posted : 15/09/2020 10:55 am
Soft Designs
(@soft-designs)
Member Customer

Hi - We purchased several of your AddOns - Great Vendor, Great Products Smile

Thanks for the quick reply above, but I still have questions:

#1) Each add-on seems to have a different premium level support "time period" according to the purchased license.  Some add-on support "time period" is 1 month, others 6 months, which is really confusing. The license we just purchased for "wpDiscuz Widgets" - does this include 1 month, 6 months, or 1 year of premium support on this gVectors support forum?

#2) Your reply above, you mean this license for "wpDiscuz Widgets" will NOT automatically renew?  We will need to purchase again next year manually if we want the newest version?

ReplyQuote
Posted : 15/09/2020 4:45 pm
Elvina
(@elvina)
Noble Member Moderator

Hi @soft-designs,

The license we just purchased for "wpDiscuz Widgets" - does this include 1 month, 6 months, or 1 year of premium support on this gVectors support forum?

For this license, we provide 1-month premium support. However, we'll be happy to help you if you have some questions regarding to the add-on.

We will need to purchase again next year manually if we want the newest version?

yes, after one year you should renew your license to get product updates. 

ReplyQuote
Posted : 16/09/2020 11:39 am
Share:
Scroll to top
0

Your Cart