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[Solved] Licenses Renewed but no activation key  

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Peter Toby
(@petersweb)
Member Customer

Hi - I renewed wpForo Polls and wpForo Embeds yesterday but have not received the activation keys and don't have my licensed products listed on the "My Account" page.

The order number is #35708

Posted : 21/09/2020 1:09 pm
Peter Toby
(@petersweb)
Member Customer

Thanks - I received the activation keys for both products however, after applying the key to the Embeds product, I received the message that, “The number of activation exceeded limit. Please connect with support !”. 

The activation key for Polls was successful. 

Posted : 22/09/2020 5:13 am
Tom
 Tom
(@tomson)
Support Team Admin

Ok, thank you.

Please use the new license keys. You can find those in your account page:

https://gvectors.com/my-account/

 

 

Posted : 22/09/2020 7:35 am
Peter Toby
(@petersweb)
Member Customer

I would if I could @tomson, but there is nothing on my my accounts page (see screenshot)

Screen Shot 2020 09 23 at 15.14.34

 

Posted : 23/09/2020 9:15 am
Astghik
(@astghik)
Support Team Admin

@petersweb,

Please click on the "Orders" subtab. 

2020 09 23 13 13 30
Posted : 23/09/2020 1:21 pm
Peter Toby
(@petersweb)
Member Customer

Thanks @astghik, but I receive the message, “The number of activation exceeded limit. Please connect with support !”

Posted : 23/09/2020 1:27 pm
Astghik
(@astghik)
Support Team Admin

@petersweb,

Yes, we see the issue. We'll fix it very soon. I'll update this topic once I get some news for you. 

Posted : 23/09/2020 1:54 pm
Peter Toby
(@petersweb)
Member Customer

Thanks @astghik!

Posted : 23/09/2020 1:56 pm
Astghik
(@astghik)
Support Team Admin

@petersweb,

Could you please try to download the addon now? We'll need to make sure the issue is solved. 

Posted : 23/09/2020 2:14 pm
Peter Toby
(@petersweb)
Member Customer

@astghik

All good now. Thank you so much for your support.

Posted : 23/09/2020 2:53 pm
Astghik liked
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