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Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Product License Questions
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Topic starter
Bonjour,
Je viens de passer 2 commande pou 2 addons mais apparemment sa ne fonctionne pas. Comment dois je faire svp
Merci
Posted : 13/12/2017 7:36 pm
Hi patmoucheur,
We got payment from you three times. We see those are duplicated payments, so we just refund first two payment. The last #26238 order is active and you can download purchased products.
Posted : 14/12/2017 2:25 am
Topic starter
Bonjour,
Je viens de commander et payé 4 nouveaux addons et je ma commande est toujours pas enregistré le même problème que la dernière fois. Merci de votre réponse
Cordialement Patrick
Posted : 18/12/2017 4:51 pm
Hi patmoucheur,
Thank you for your order. Please not that there is no such problem in this time for sure, you've paid one time for 4 addons and your MasterCard is charged one time. We only got one payment from you for four addons.
Posted : 18/12/2017 5:26 pm
Topic starter
Merci beaucoup
Bonne journée
Posted : 18/12/2017 5:48 pm