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Order showing cancelled despite payment

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Product License Questions
Last Post by Tom 7 years ago
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 Justin
(@justindev)
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[#3644]

A while back, we had renewed our license for wpDiscuz. I confirmed the payment was taken out of our account, but our license still says expired.

 

Any help is appreciated! Thanks!


 
Posted : 15/03/2019 10:55 pm
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wpdiscuz license payment expired renewal
 Tom
(@tomson)
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Hi @justindev,

Thank you for your purchase. please let me know the number of 2Checkout payment order (2CO reference). Or the External order Number.


 
Posted : 15/03/2019 10:58 pm
 Justin
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The order number I have is #28268.

 

Thanks!


 
Posted : 15/03/2019 11:00 pm
 Tom
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Thank you Justin,

We just changed the order status.


 
Posted : 16/03/2019 12:41 am
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Topic Tags:  wpdiscuz (305) , license (146) , payment (27) , expired (9) , renewal (16) ,
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