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Order showing cancelled despite payment

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(@justindev)
Posts: 4
Member Customer
Topic starter
 

A while back, we had renewed our license for wpDiscuz. I confirmed the payment was taken out of our account, but our license still says expired.

 

Any help is appreciated! Thanks!

 
Posted : 15/03/2019 10:55 pm
 Tom
(@tomson)
Posts: 4213
Famed Member Admin
 

Hi @justindev,

Thank you for your purchase. please let me know the number of 2Checkout payment order (2CO reference). Or the External order Number.

 
Posted : 15/03/2019 10:58 pm
(@justindev)
Posts: 4
Member Customer
Topic starter
 

The order number I have is #28268.

 

Thanks!

 
Posted : 15/03/2019 11:00 pm
 Tom
(@tomson)
Posts: 4213
Famed Member Admin
 

Thank you Justin,

We just changed the order status.

 
Posted : 16/03/2019 12:41 am
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