Order showing cancelled despite payment  

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Justin
(@justindev)
Member Customer

A while back, we had renewed our license for wpDiscuz. I confirmed the payment was taken out of our account, but our license still says expired.

 

Any help is appreciated! Thanks!

Quote
Posted : 15/03/2019 10:55 pm
Tom
 Tom
(@tomson)
Support Team Admin

Hi @justindev,

Thank you for your purchase. please let me know the number of 2Checkout payment order (2CO reference). Or the External order Number.

ReplyQuote
Posted : 15/03/2019 10:58 pm
Justin
(@justindev)
Member Customer

The order number I have is #28268.

 

Thanks!

ReplyQuote
Posted : 15/03/2019 11:00 pm
Tom
 Tom
(@tomson)
Support Team Admin

Thank you Justin,

We just changed the order status.

ReplyQuote
Posted : 16/03/2019 12:41 am
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