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Not Allowed File Type

9 Posts
2 Users
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Posts: 3
Customer
Topic starter
(@james-wrench)
Member
Joined: 5 years ago

I am getting an error every time I try to upload a video. MP4 and MOV are not working. Could this be because I don't have HTTPS in my domain?


8 Replies
Astghik
Posts: 6516
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi @james-wrench,

Please leave some example URL to allow us to check the issue. 


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Posts: 3
Customer
Topic starter
(@james-wrench)
Member
Joined: 5 years ago
Reply
2 Replies
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6516

@james-wrench,

We're not able to check the issue as far as your website is under construction. 

Please send the admin login detail to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.


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Customer
(@james-wrench)
Joined: 5 years ago

Member
Posts: 3

@astghik

I sent a link to login. 


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Posts: 3
Customer
Topic starter
(@james-wrench)
Member
Joined: 5 years ago

Any progress with this? I could really use the help!!


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1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6516

@james-wrench,

This is a result of wrong configurations. Please navigate to Dashboard > wpDiscuz > Settings > Comment Content and Media admin page, find the "Allowed File Types" section, and enable the file formats. 

More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-content-and-media/#allowed-file-types


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Posts: 3
Customer
Topic starter
(@james-wrench)
Member
Joined: 5 years ago

Not the problem. I had them all checked off before you logged on for sure. Then somehow they were unchecked after you posted that comment. Weird. I checked them all back on and its still not working. Please have a look at this again. 


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1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6516

@james-wrench,

The issue is fixed by our developers. 


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