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media uploader failed to open in andorid 7

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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

When i tap on the upload audio and video icon on the comment form. it returns "no app can perform this action". please refer to the screen for example

The function is disabled on your android, you should enable it manually. here is an example for Whatsapp, but the idea is the same.:

 

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Posts: 5
Customer
Topic starter
(@boss999888hotmail-com)
Member
Joined: 7 years ago

thanks tom.

 

here are the screens

smallerbrowser
normal browser
pluginlayout error
error
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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

I've already explained the issue here:

https://gvectors.com/forum/media-uploader/media-uploader-failed-to-open-in-andorid-7/#post-5638

This is a device configuration issue, you should enable photo camera for such actions in settings. This video shows an example for Whatsapp. There is no other changes in the addon core. This is not a bug to fix it.

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Posts: 5
Customer
Topic starter
(@boss999888hotmail-com)
Member
Joined: 7 years ago

thanks tom.

 

how about the audio player? it shows

pluginlayout error

3 dots instead of the the player on mobile screen.,

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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

I see it works on another screen. It seems this is a audio file specific issue or the extension is not allowed.

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