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How-To and Troubleshooting
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Topic starter
16/07/2019 4:21 pm
Hello everyone,
Sorry in advance for my english, im french. I have a huge problem since i installed wpdiscuz :
— I simply can’t see any comment when the plugin is activated, and it breaks my site as you can see in the link i posted. I tried several themes, it’s always the same result. I tried every option on/off, nothing to do, it simply doesn’t work.
I post an example of what it does when you click on an article (the welcome page works normally) –> http://ijbine-football.fr/pes-2020-avenement-ou-immense-deception/
I’m so frustrated… As far as i know, WpDiscuz is the only plugin that allows to show peoples/members real avatars and not the awful Gravatar system, thanks to the integration of UltimateMember. Am I Right on this point ? Can members comment with the profil pictures they put on UltimateMember (or other plug) ?
Thank you very much.
16/07/2019 4:50 pm
Hi @ijbinefootball,
This kind of problem is usually caused by either a conflict with your theme or with other plugins.
We will be able to help you if you provide us the admin login details. Please send the admin login details to info[at]gvectors.com email address to allow us to check the issue.
Topic starter
16/07/2019 8:57 pm
@astghik
Thanks for your quick response. I send you the admin infos to info@gvectrs.com as you asked, thanks a lot !
Topic starter
16/07/2019 10:01 pm
Shame on me, i didn't had the reflex to deactivate every plugin and to reactivate them one by one to see which one was in conflict with wpdiscuz. Issue solved, it was the pluggin ProfileGrid or something like this.
Thank you very much for your quick answers !
17/07/2019 11:21 am
Glad to hear that the issue is solved @ijbinefootball,
However, I see the Jetpack Comments on your website. Please note, you can't use two different comment system together. You should keep activated whether wpDiscuz or Jetpack Comments.
More info in this support topic: https://gvectors.com/forum/how-to-and-troubleshooting/reply-button-doesnt-work/#post-14819
Topic starter
17/07/2019 12:20 pm
@astghik
Oh, forgot to deactivate JetPack comments yeah. A lot of thanks guys, keep your fantastic work !
Astghik reacted