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Not Working on Android Phones Correctly

7 Posts
3 Users
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Posts: 261
Customer
Topic starter
(@percysgrowroom)
Member
Joined: 5 years ago

"Not sure if it's dementia setting in here, but doesn't seem to be working at least with my Android mobile.

As soon as I enter the "at" symbol a menu appears with several members names, however there is no longer means to enter any more letters or to scroll down through the list. I then have to exit the post to regain the keyboard. 

Am I going mad ? "

 

This is what one of my users wrote. I have 2 other users saying the same thing. 

What is the problem here and how can I get it fixed? 

 

6 Replies
Razmik
Posts: 76
Admin
(@blackraz)
Famed Member
Joined: 9 years ago

Hi  @percysgrowroom 
Okay, thank you for the reports. We have collected the feedback in our to-do list, and in the next releases, the Addon will be further improved.

Reply
Posts: 261
Customer
Topic starter
(@percysgrowroom)
Member
Joined: 5 years ago

Also, still dealing with this problem!! About 6 weeks old this post is, and there has been no improvement on this plug in. 

So much for "premium support"......

Reply
Posts: 261
Customer
Topic starter
(@percysgrowroom)
Member
Joined: 5 years ago

Deactivated the plug in until it is fixed...... Disappointed ot say the least. It shouldn't take this long to get it fixed. I regret buying this 

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Posts: 261
Customer
Topic starter
(@percysgrowroom)
Member
Joined: 5 years ago

This plug in is still deactivated on my site, has there been any updates? Are the problems fixed?

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2 Replies
Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5944

@percysgrowroom,

The issue has already been resolved. Please ensure you're using the latest version of the addon, clear all types of caches, and then check again.

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Customer
(@percysgrowroom)
Joined: 5 years ago

Member
Posts: 261

@astgh I am just not going to use it any more. Its pointless and the plug in is a waste of money. 

Also the fact that I have spent so much here on plug ins over the last five years, and I am supposed to get "Premium Support" is a joke!!! 

I am very disappointed in the service I get from this site. This is nothing like premium support. 

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