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Private Messages are not sending notification email

10 Posts
2 Users
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Posts: 5
Customer
Topic starter
(@mikecowles)
Member
Joined: 6 years ago

I've checked with my host and there's no error logs. I have smtp plugin installed with correct settings and have the latest version of WP Foro installed.

I'm getting the internal alert when there's a new message, but no email is being sent. I already checks spam and trash.

Any ideas or help would be appreciated.

Talk soon.
Mike. <><

9 Replies
Posts: 4168
 Tom
Admin
(@tomson)
Famed Member
Joined: 9 years ago

Hi mikecowles,

This is a site specific issue for sure, because this addon works fine and sends emails on hundreds of websites. There is no any bug in email sender functions.

Please check these points:

1. Make sure the Email Notification is enabled in PM settings. The settings page is located in Dashboard > Forums > Settings > Addons > Private Messages Tab.

wpForo PM Email Notification

2. Make sure the Email Notification button is turned on for the conversation you're currently testing.

wpForo Private Messages manage email notification per conversation

3. Make sure you receive emails from WordPress and wpForo. This maybe a global email sending issue.

4. Test it using other users and emails.

5. Please disable all plugins, especially the SMTP plugin and test it again.

 

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1 Reply
Customer
(@mikecowles)
Joined: 6 years ago

Member
Posts: 5

I double checked and everything was turned on like you showed and I turned off all the other plugins and tested it again and still no email. Any other ideas to get this working?

Thanks for your help.
Mike.

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Posts: 4168
 Tom
Admin
(@tomson)
Famed Member
Joined: 9 years ago

I'm sorry but I have no other idea. I want to test it and make sure this is not a member specific issue. Please leave your forum URL.

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Posts: 5
Customer
Topic starter
(@mikecowles)
Member
Joined: 6 years ago

No problem. I'll PM you the details.

Reply
Posts: 4168
 Tom
Admin
(@tomson)
Famed Member
Joined: 9 years ago

Please make sure the PM receiver is not online. Online receivers don't get email notification. Only offline users get email notification.

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