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Email notifications in Private messages are not working

7 Posts
2 Users
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Posts: 11
Topic starter
(@ludek-vodicka)
Eminent Member
Joined: 7 years ago

Hello,

I just updated to latest 3.x versions of the plugins, but now my users are not receiving email notifications when someone wrote them the DM.

I have emails enabled in wpForo as same as in the plugin. Notifications for wpForo posts are working correctly, only DM notifications are not working.

Any idea what can be wrong?

Thanks

6 Replies
Posts: 11
Topic starter
(@ludek-vodicka)
Eminent Member
Joined: 7 years ago

Hello? Any response please?

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Kyle
Posts: 728
 Kyle
Admin
(@kylew)
Prominent Member
Joined: 3 years ago

Hi @ludek-vodicka,

The PM email won't be set if the user has disabled it for him or the user is online.

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2 Replies
(@ludek-vodicka)
Joined: 7 years ago

Eminent Member
Posts: 11

@kylew thanks for the reply. Any way how to disable this feature and send email even if the user is online?

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Kyle
 Kyle
Admin
(@kylew)
Joined: 3 years ago

Prominent Member
Posts: 728

@ludek-vodicka,

I'm sorry but there is no option for that.

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Posts: 11
Topic starter
(@ludek-vodicka)
Eminent Member
Joined: 7 years ago

This is sad. Any chance you can consider it for the development?

 

A lot of our users are reporting that DMs are not working, because they were used to get any notification even if they were online.

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1 Reply
Kyle
 Kyle
Admin
(@kylew)
Joined: 3 years ago

Prominent Member
Posts: 728

@ludek-vodicka,

PM has a pop-up notification which pop at the right top part of the page, the pop would be visible until the user check the PM.

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