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[Solved] Private Message Add-On // Email Notifications Not Sending

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Sean Callahan
Posts: 3
Customer
Topic starter
(@sean-callahan)
Member
Joined: 6 months ago

Hello, I installed the private messaging add on last night. Messages work. Notifications on the site work. However, email notifications are not being sent. The option is enabled in the add-on's settings. Any ideas why this might be the case? BTW, all other email notifications are working fine. I'm running the latest build of WPForo.

8 Replies
Kyle
Posts: 494
 Kyle
Admin
(@kylew)
Honorable Member
Joined: 1 year ago

Hi @sean-callahan,

Posted by: @sean-callahan

However, email notifications are not being sent.

in which cases they are not being sent, please provide more info.

Sean Callahan
Posts: 3
Customer
Topic starter
(@sean-callahan)
Member
Joined: 6 months ago

These email messages are not being sent when someone sends a private message. They are enabled. 

Screen Shot 2022 10 10 at 8.30.18 AM

 

6 Replies
Kyle
 Kyle
Admin
(@kylew)
Joined: 1 year ago

Honorable Member
Posts: 494

@sean-callahan,

Have you checked is the User online when he gets the PM, as if the user is online then the email won't be sent(no reason to send an email when the user is online in the forum).

Or the User has muted the email notifications from the Conversation Bell Button.

Please check those cases as if the email of your website work, the PM email should work ass well.

Sean Callahan
Customer
(@sean-callahan)
Joined: 6 months ago

Member
Posts: 3

@kylew That I didn’t know. If a user is online an email isn’t sent. That’s not very consistent with other sites and their direct messaging. That’s where the hang up is. You might consider an Admin option to allow emails for all private messages regardless if a user is online or offline.

Kyle
 Kyle
Admin
(@kylew)
Joined: 1 year ago

Honorable Member
Posts: 494

@sean-callahan,

wpForo sends PM notification email only if the User is not online, as there is no need to send the PM then the user is online and can see that he got an email(no need for double notification)

Markus
Customer
(@mahi)
Joined: 1 week ago

Member
Posts: 12

@kylew I agree with Sean, there should be an admin option to send emails for all private messages regardless if a user is online or not. It's too confusing and one cannot check if the user has read the message or not.

Kyle
 Kyle
Admin
(@kylew)
Joined: 1 year ago

Honorable Member
Posts: 494

@mahi,

What you are looking for is something for you, not global needed by other users.

We can set it under consideration, but I guess it won't be implemented in the addon.

Markus
Customer
(@mahi)
Joined: 1 week ago

Member
Posts: 12

@kylew OK thank you for the quick response

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