[Solved] cannot reply  

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anna s
Posts: 12
Customer
(@gymball88)
Member
Joined: 5 months ago

Users can read the message but cannot reply.

What errors do you think it is?

some people can reply but some cannot. I just received emails from two people that cannot reply.

Thanks

10 Replies
Astghik
Posts: 3513
Admin
(@astghik)
Support Team
Joined: 2 years ago

Hi @gymball88,

Please navigate to Dashboard > Forums > Settings > Addons > Private Messages admin page, check and make sure the value of the options mentioned below are set properly: 

  1. Min number of forum posts user must have
  2. Maximum number of contacts per day
  3. Max number of personal messages per user during one day
  4. Max number of conversation participants
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anna s
Posts: 12
Customer
(@gymball88)
Member
Joined: 5 months ago

I don't think there's any problem with the setting. what you think?

Screen Shot 2019 12 14 at 5.06.01 PM

Reply
anna s
Posts: 12
Customer
(@gymball88)
Member
Joined: 5 months ago

would you let me know what errors?

another person emailed me , can not reply..

Reply
1 Reply
Elvina
Moderator
(@elvina)
Joined: 5 months ago

Reputable Member
Posts: 425

@gymball88,

As Astghik already mentioned this is simply the configuration issue.

Some users can't reply to a private message for the following two  reasons: 

1. the user doesn't have enough posts.

2. the maximum number of contacts per day is outdone

limits

You just need to set the value of those options 0. Everything should work fine.

Reply
anna s
Posts: 12
Customer
(@gymball88)
Member
Joined: 5 months ago

Thanks a lot.!!

Reply
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