Notifications
Clear all

[Solved] cannot reply

11 Posts
4 Users
0 Likes
2,257 Views
Posts: 12
Customer
Topic starter
(@gymball88)
Member
Joined: 5 years ago

Users can read the message but cannot reply.

What errors do you think it is?

some people can reply but some cannot. I just received emails from two people that cannot reply.

Thanks

10 Replies
Astghik
Posts: 5860
Admin
(@astgh)
Illustrious Member
Joined: 6 years ago

Hi @gymball88,

Please navigate to Dashboard > Forums > Settings > Addons > Private Messages admin page, check and make sure the value of the options mentioned below are set properly: 

  1. Min number of forum posts user must have
  2. Maximum number of contacts per day
  3. Max number of personal messages per user during one day
  4. Max number of conversation participants
Reply
Posts: 12
Customer
Topic starter
(@gymball88)
Member
Joined: 5 years ago

I don't think there's any problem with the setting. what you think?

Screen Shot 2019 12 14 at 5.06.01 PM
Reply
Posts: 12
Customer
Topic starter
(@gymball88)
Member
Joined: 5 years ago

would you let me know what errors?

another person emailed me , can not reply..

Reply
1 Reply
Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403

@gymball88,

As Astghik already mentioned this is simply the configuration issue.

Some users can't reply to a private message for the following two  reasons: 

1. the user doesn't have enough posts.

2. the maximum number of contacts per day is outdone

limits

You just need to set the value of those options 0. Everything should work fine.

Reply
Posts: 12
Customer
Topic starter
(@gymball88)
Member
Joined: 5 years ago

Thanks a lot.!!

Reply
Page 1 / 2
Share:
Scroll to top