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[Solved] Bug causes topics to be deleted  


Eli
Posts: 75
 Eli
Customer
(@eli)
Member
Joined: 3 years ago

Hi there,

I'm posting this here because honestly I'm not sure where to post it exactly. The way this happens I think it's related to cross-posted threads but I'm not very sure.

Steps to reproduce the error:

1-) In a cross-posted article in the front page a user replies to one of the articles.

2-) Because the posted message is not related to the article in question (Unrelated question and the sort) a moderator uses the forum moderation tools to split the specific message and convert it into a new post in the forum.

3-) The moderator then goes to the original front page article and deletes the original message posted by that user. Everything is ok until this point.

4-) If you then go to your comments trash and delete this message from the trash (Or if you use any plugin which cleans junk) the new posted that was created in the forum by that moderator (including all following replies, pictures and all data) will be deleted from the forum.

That's awful and has caused me to lose several important posts in the forum, I was fighting with my moderators thinking they were deleting posts they didn't like etc lol.

Ideally I think if a moderator creates a new thread in the forum that way it should then automatically delete that message from the front page article as well.

I have tested this on my staging site as well as my live site and I have the exact same results.

Let me know if you need login details to debug this.

screenshot
4 Replies
Astghik
Posts: 4383
Admin
(@astghik)
Support Team
Joined: 3 years ago

Hi @eli,

Please navigate to Dashboard > Forums > Settings > Addons > Cross Posting admin page, and configure following two options: 

  • Blog Comment to Forum Reply synchronization
  • Forum Reply to Blog Comment synchronization

The options allow synchronizing the comment/post adding, editing, deleting processes. 

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2 Replies
Eli
 Eli
Customer
(@eli)
Joined: 3 years ago

Member
Posts: 75

@astghik would this be the right settings for me so if I delete a comment in the front it won't get deleted in the forum? I'm slightly confused about this lol. So in the future, if I really want something deleted in both places I need to delete it in the front and then go and delete it in the forum right?

screenshot
Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4383

@eli,

would this be the right settings for me so if I delete a comment in the front it won't get deleted in the forum?

Yes, that is a correct setting. 

So in the future, if I really want something deleted in both places I need to delete it in the front and then go and delete it in the forum right?

yes, this is also right. 

Reply
Eli
Posts: 75
 Eli
Customer
(@eli)
Member
Joined: 3 years ago

That worked, thanks for helping me, Glad it's not a bug and just my misconfiguration.

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