Hi - We just purchased voice comments add-on.
When we add a voice comment:
Our widgets view shows: "Your Browser Does Not Support The Audio Tag"
SEE: https://www.screencast.com/t/IEtFu6Gm7
SEE ISSUE @ URL = https://voice.club/stars
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wpDiscuz Voice Commenting
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Sep 22, 2021 3:58 am
14 Replies
Sep 22, 2021 5:17 am
Audio Comments - do not show correctly on our widgets view.
Our widgets view shows: "Your Browser Does Not Support The Audio Tag"
NOTE: We have tested and see the same issue on major browsers:
Chrome, FireFox, Brave, Vivaldi, Chromium
SEE: https://www.screencast.com/t/IEtFu6Gm7
SEE ISSUE @ URL = https://voice.club/stars
Sep 22, 2021 11:13 am
Greetings - I checked further into this issue, and maybe the Audio Comments is not compatible with our version of wpDiscuz Widgets?
Please note: We are currently running wpDiscuz Widgets - Version 7.0.7
NOTE : "As a returning customer, your order will be automatically discounted 30% at checkout page. Just make sure you’re logged in with the same customer account before buying new addon licenses."
We tried to purchase an upgrade onto this wpDiscuz Widgets- but it did not apply a 30% discount.
QUESTION:
Is this Audio Comments bug fixed in the latest wpDiscuz Widgetsversion?
Do we need to upgrade wpDiscuz Widgets, and also how do we upgrade wpDiscuz Widgets with our 30% renewal discount?
Sep 22, 2021 11:37 am
Hi,
We're going to check the issue. I'll update the topic once I get some news for you.
Sep 22, 2021 12:06 pm
Thank you for letting us know @soft-designs,
We'll fix the issue in the next version. Please wait for the next update.
Sep 23, 2021 11:55 am
The issue should be solved. Please update the plugin.
Do we need to upgrade wpDiscuz Widgets, and also how do we upgrade wpDiscuz Widgets with our 30% renewal discount?
Yes, the discount will work.
Sep 23, 2021 8:49 pm
@astgh Hi - We paid for the upgrade but now we see a new issue which looks worse than the previous issue:
Sep 24, 2021 11:24 am
Sep 24, 2021 6:58 pm
@astgh Hi - No, we only updated the Widgets addon. Our Voice Commenting plugin shows Version 1.0.2 - but there is no "update" button. It does not show any updates available.
What version of Voice Comments addon do we need? Do we have to update manually?
Sep 24, 2021 7:40 pm
Please go to Dashboard > Updates and click the [check updates] button.
Sep 25, 2021 1:51 pm
@astgh There is no update available for voice comments.
We goto Dashboard > Updates and click the [check updates] button:
Voice Comments is NOT in the list of available updates.
Under our Plugins page it shows:
wpDiscuz - Voice Commenting - Version 1.0.2
When we login to our gVectors.com account, under downloads, it also shows that Version 1.0.2 is the latest version.
It seems we already have the latest version Voice Commenting.
What are the next steps to resolve this issue?
Sep 25, 2021 1:56 pm
Could you please send teh admin login details to info[at]gvectors.com email address?
Sep 26, 2021 2:26 pm
@astgh - We have sent you private email with your admin login auth details. Your support team has logged in many times before, so it should be the same as before.
Please let us know here when this Voice Comments bug has been fixed.
Thanks 🙂
Sep 27, 2021 12:48 pm
We don't find such an issue. Please watch this video: https://www.screencast.com/t/M6ntYDxMsl2r
Probably this is just a cache issue. Please press CTRL+F5 (twice) on the frontend before checking.
Sep 27, 2021 2:33 pm
@astgh - Yes you fixed it!
I think you are right - "Probably this is just a cache issue. Please press CTRL+F5 (twice) on the frontend before checking."
Issue Resolved - Great Product - Great Support!