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[Solved] Voice Comment - Browser Does Not Support Audio Tag


Soft Designs
Posts: 36
Customer
Topic starter
(@soft-designs)
Member
Joined: 1 year ago

Hi - We just purchased voice comments add-on.

When we add a voice comment:

Our widgets view shows: "Your Browser Does Not Support The Audio Tag" 

SEE: https://www.screencast.com/t/IEtFu6Gm7

SEE ISSUE @ URL = https://voice.club/stars

14 Replies
Soft Designs
Posts: 36
Customer
Topic starter
(@soft-designs)
Member
Joined: 1 year ago

Audio Comments - do not show correctly on our widgets view. 
Our widgets view shows: "Your Browser Does Not Support The Audio Tag" 

NOTE: We have tested and see the same issue on major browsers:
Chrome, FireFox, Brave, Vivaldi, Chromium

SEE: https://www.screencast.com/t/IEtFu6Gm7

SEE ISSUE @ URL = https://voice.club/stars

Soft Designs
Posts: 36
Customer
Topic starter
(@soft-designs)
Member
Joined: 1 year ago

Greetings - I checked further into this issue, and maybe the Audio Comments is not compatible with our version of wpDiscuz Widgets?

Please note: We are currently running wpDiscuz Widgets - Version 7.0.7 

NOTE : "As a returning customer, your order will be automatically discounted 30% at checkout page. Just make sure you’re logged in with the same customer account before buying new addon licenses."

We tried to purchase an upgrade onto this wpDiscuz Widgets- but it did not apply a 30% discount.

QUESTION:

Is this Audio Comments bug fixed in the latest wpDiscuz Widgetsversion? 

Do we need to upgrade wpDiscuz Widgets, and also how do we upgrade wpDiscuz Widgets with our 30% renewal discount?

12 Replies
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5061

Hi,

We're going to check the issue. I'll update the topic once I get some news for you. 

Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5061

Thank you for letting us know @soft-designs,

We'll fix the issue in the next version. Please wait for the next update. 

Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5061

@soft-designs,

The issue should be solved. Please update the plugin. 

Do we need to upgrade wpDiscuz Widgets, and also how do we upgrade wpDiscuz Widgets with our 30% renewal discount?

Yes, the discount will work. 

Soft Designs
Customer
(@soft-designs)
Joined: 1 year ago

Member
Posts: 36

@astgh Hi - We paid for the upgrade but now we see a new issue which looks worse than the previous issue: 

SEE: https://www.screencast.com/t/BXxG0OgM

Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5061

@soft-designs,

Have you updated the "wpDiscuz Voice Commenting" addon? 

Soft Designs
Customer
(@soft-designs)
Joined: 1 year ago

Member
Posts: 36

@astgh Hi - No, we only updated the Widgets addon.  Our Voice Commenting plugin shows Version 1.0.2 - but there is no "update" button.  It does not show any updates available.

What version of Voice Comments addon do we need? Do we have to update manually?

Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5061

@soft-designs,

Please go to Dashboard > Updates and click the [check updates] button.

Soft Designs
Customer
(@soft-designs)
Joined: 1 year ago

Member
Posts: 36

@astgh There is no update available for voice comments.

We goto Dashboard > Updates and click the [check updates] button:

Voice Comments is NOT in the list of available updates.

Under our Plugins page it shows:
wpDiscuz - Voice Commenting - Version 1.0.2

When we login to  our gVectors.com account, under downloads, it also shows that Version 1.0.2 is the latest version.

It seems we already have the latest version Voice Commenting.

What are the next steps to resolve this issue?

Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5061

@soft-designs,

Could you please send teh admin login details to info[at]gvectors.com email address? 

Soft Designs
Customer
(@soft-designs)
Joined: 1 year ago

Member
Posts: 36

@astgh - We have sent you private email with your admin login auth details.  Your support team has logged in many times before, so it should be the same as before.

Please let us know here when this Voice Comments bug has been fixed.
Thanks 🙂

Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5061

@soft-designs,

We don't find such an issue. Please watch this video: https://www.screencast.com/t/M6ntYDxMsl2r

Probably this is just a cache issue. Please press CTRL+F5 (twice) on the frontend before checking. 

Soft Designs
Customer
(@soft-designs)
Joined: 1 year ago

Member
Posts: 36

@astgh - Yes you fixed it!  

I think you are right - "Probably this is just a cache issue. Please press CTRL+F5 (twice) on the frontend before checking."

Issue Resolved - Great Product - Great Support!

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