Hi - We just purchased voice comments add-on.
When we add a voice comment:
Our widgets view shows: "Your Browser Does Not Support The Audio Tag"
SEE: https://www.screencast.com/t/IEtFu6Gm7
SEE ISSUE @ URL = https://voice.club/stars
Notifications
Clear all
wpDiscuz Voice Commenting
15
Posts
2
Users
3
Reactions
2,158
Views
Sep 22, 2021 3:58 am
14 Replies
Sep 22, 2021 5:17 am
Audio Comments - do not show correctly on our widgets view.
Our widgets view shows: "Your Browser Does Not Support The Audio Tag"
NOTE: We have tested and see the same issue on major browsers:
Chrome, FireFox, Brave, Vivaldi, Chromium
SEE: https://www.screencast.com/t/IEtFu6Gm7
SEE ISSUE @ URL = https://voice.club/stars
Sep 22, 2021 11:13 am
Greetings - I checked further into this issue, and maybe the Audio Comments is not compatible with our version of wpDiscuz Widgets?
Please note: We are currently running wpDiscuz Widgets - Version 7.0.7
NOTE : "As a returning customer, your order will be automatically discounted 30% at checkout page. Just make sure you’re logged in with the same customer account before buying new addon licenses."
We tried to purchase an upgrade onto this wpDiscuz Widgets- but it did not apply a 30% discount.
QUESTION:
Is this Audio Comments bug fixed in the latest wpDiscuz Widgetsversion?
Do we need to upgrade wpDiscuz Widgets, and also how do we upgrade wpDiscuz Widgets with our 30% renewal discount?
Sep 22, 2021 11:37 am
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
Hi,
We're going to check the issue. I'll update the topic once I get some news for you.
Sep 22, 2021 12:06 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
Thank you for letting us know @soft-designs,
We'll fix the issue in the next version. Please wait for the next update.
Sep 23, 2021 11:55 am
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
The issue should be solved. Please update the plugin.
Do we need to upgrade wpDiscuz Widgets, and also how do we upgrade wpDiscuz Widgets with our 30% renewal discount?
Yes, the discount will work.
Sep 23, 2021 8:49 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
@astgh Hi - We paid for the upgrade but now we see a new issue which looks worse than the previous issue:
SEE: https://www.screencast.com/t/BXxG0OgM
Sep 24, 2021 11:24 am
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
Sep 24, 2021 6:58 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
@astgh Hi - No, we only updated the Widgets addon. Our Voice Commenting plugin shows Version 1.0.2 - but there is no "update" button. It does not show any updates available.
What version of Voice Comments addon do we need? Do we have to update manually?
Sep 24, 2021 7:40 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
Sep 25, 2021 1:51 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
@astgh There is no update available for voice comments.
We goto Dashboard > Updates and click the [check updates] button:
Voice Comments is NOT in the list of available updates.
Under our Plugins page it shows:
wpDiscuz - Voice Commenting - Version 1.0.2
When we login to our gVectors.com account, under downloads, it also shows that Version 1.0.2 is the latest version.
It seems we already have the latest version Voice Commenting.
What are the next steps to resolve this issue?
Sep 25, 2021 1:56 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
Sep 26, 2021 2:26 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
@astgh - We have sent you private email with your admin login auth details. Your support team has logged in many times before, so it should be the same as before.
Please let us know here when this Voice Comments bug has been fixed.
Thanks 🙂
Sep 27, 2021 12:48 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
We don't find such an issue. Please watch this video: https://www.screencast.com/t/M6ntYDxMsl2r
Probably this is just a cache issue. Please press CTRL+F5 (twice) on the frontend before checking.
Sep 27, 2021 2:33 pm
Translate
▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
@astgh - Yes you fixed it!
I think you are right - "Probably this is just a cache issue. Please press CTRL+F5 (twice) on the frontend before checking."
Issue Resolved - Great Product - Great Support!