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[Solved] Subscription Fault error for most users

8 Posts
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Posts: 28
Customer
Topic starter
(@pixual)
Member
Joined: 6 years ago

We suddenly started seeing the subscription fault error message. I've tested it on Safari desktop & iOS, Chrome and Firefox with the same result (all on Mac). I've tried different email addresses as well and I made sure that the email addresses I used were not already subscribed in any way.

We are using WP SMTP through our gmail account and it is working just fine (tested and debug events are on and showing successful sends)

I know that previously this happens when someone is already subscribed to a topic but that is clearly not the case here. I double checked to be sure.

Any ideas?

If needed I can send you login info - just let me know.

7 Replies
Astghik
Posts: 6193
Admin
(@astgh)
Illustrious Member
Joined: 7 years ago

@pixual,

Please leave the example URL where we can check the issue. 

Posts: 28
Customer
Topic starter
(@pixual)
Member
Joined: 6 years ago

https://www.rvtravel.com

Any story, just try to subscribe.

 

Kim

5 Replies
Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6193

@pixual,

We don't find such an issue on our test websites. Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue. 

Customer
(@pixual)
Joined: 6 years ago

Member
Posts: 28
Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6193

Thank you SiteBastion,

The developers are going to check the issue. I'll update this topic once they finish checking. 

Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6193

@pixual,

The issue is fixed by our developer.

It was the wpDiscuz core plugin issue. We'll fix it on your website. The changes will be included in the next version of the wpDiscuz plugin. So you can update the plugin without any worries. 

Customer
(@pixual)
Joined: 6 years ago

Member
Posts: 28

@astgh Excellent - Thank you!

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