We have been informed by one of our users that they are no longer receiving email notifications for new post comments. They were receiving these in the past, but not any more.
Our Subscription Manager add-on recently expired due to the 1-year period being up, I've since purchased it again and reactivated. Could this have caused the issue?
When I look up the user, I can see they are subscribed to 'Comment' and not 'Post' ... (I assume this means they get emails when someone replies to their comment, but not to new comments that aren't replies)
Any ideas? Do I have to ask them to subscribe to 'new follow-up comments' again?