Hello to all,
on my website giphy gifs are not playing, I just have a small image icon not found. Did I forget something in my configuration? I don't see any conflict with my plugins.
https://www.projet-canto.heritra.fr/discussions/chants-de-marins/
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Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Nov 15, 2022 2:29 pm
4 Replies
Nov 16, 2022 12:40 pm
Please enable the "Allow user roles to embed GIFs in comments" option for guests and let us know. This will allow us to check the issue.
Nov 16, 2022 6:51 pm
Nov 17, 2022 11:27 am
The issue is caused by either conflict with other plugins or the active theme.
Please create a dev/staging copy of your website in some sub-domain and send admin details to info[at]gvectors.com email address. I'll ask the developers to check the issue and provide a solution for you.
You can use Duplicator to create that site.
Nov 23, 2022 12:56 pm
Dear François Gilly,
Somehow the issue is fixed. Have you changed something? The developers make nothing.