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gifs from Giphy do not work

5 Posts
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François Gilly
Posts: 2
Customer
Topic starter
(@francois-gilly)
Member
Joined: 2 months ago

Hello to all,

on my website giphy gifs are not playing, I just have a small image icon not found. Did I forget something in my configuration? I don't see any conflict with my plugins.

Capture d’écran 2022 11 15 à 11.26.49

 

https://www.projet-canto.heritra.fr/discussions/chants-de-marins/

4 Replies
Astghik
Posts: 5475
Admin
(@astgh)
Illustrious Member
Joined: 5 years ago

@francois-gilly,

Please enable the "Allow user roles to embed GIFs in comments" option for guests and let us know. This will allow us to check the issue. 

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3 Replies
François Gilly
Customer
(@francois-gilly)
Joined: 2 months ago

Member
Posts: 2

@astgh I did it but the problem remains.

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Astghik
Admin
(@astgh)
Joined: 5 years ago

Illustrious Member
Posts: 5475

@francois-gilly,

The issue is caused by either conflict with other plugins or the active theme.

Please create a dev/staging copy of your website in some sub-domain and send admin details to info[at]gvectors.com email address. I'll ask the developers to check the issue and provide a solution for you. 

You can use Duplicator to create that site.

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Astghik
Admin
(@astgh)
Joined: 5 years ago

Illustrious Member
Posts: 5475

Dear François Gilly,

Somehow the issue is fixed. Have you changed something? The developers make nothing. 

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