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[Solved] I don't see comments that are Awaiting for approval

7 Posts
2 Users
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Posts: 4
Customer
Topic starter
(@gabrielle-vezina)
Member
Joined: 4 years ago

Hi!

I'm trying to get this to work... On one browser I'm logged in as a subscriber and I posted a comment that is awaiting for approval. On the other browser I'm logged in as an admin and I don't see the comment that isn't approved yet. I think I should see it, right?

TIA

Capture d’écran, le 2020 09 09 à 15.13.53
Capture d’écran, le 2020 09 09 à 15.13.59

 

6 Replies
Elvina
Posts: 1403
(@elvina)
Support
Joined: 5 years ago

Hi @gabrielle-vezina,

Please answer the questions below:

1. Please let us know the version of the wpDiscuz plugin you use. If it not the latest version please update it to the latest version (v. 7.0.7).

2. Do you enable the "Live Update" option? If not please enable it before checking.

The option is located in the Dashboard >  Comments > wpDiscuz > Settings > Live Commenting and Notifications admin page.

3. And finally, have you refreshed the page(where the admin is logged in) before checking?

Posts: 4
Customer
Topic starter
(@gabrielle-vezina)
Member
Joined: 4 years ago

Hi @elvina

1- Yes I have the latest version 7.0.7

2- Yes I did, but I seem to have issues with the Live update ( https://wpdiscuz.com/community/troubleshooting/live-commenting-only-works-after-first-comment/)

3- Yes I refreshed the page, the comment never appears.

Thank you!!

4 Replies
Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403

@gabrielle-vezina,

Please navigate to the Dashboard > Settings > Discussion admin page, disable the "Break comments into pages with (X) top level comments per page and the last/first page displayed by default wordpress" option and check again.

Customer
(@gabrielle-vezina)
Joined: 4 years ago

Member
Posts: 4

@elvina it's still not working. 

Another question - is it normal that the page is refreshed when I approve a comment? And that the person who posted the comment needs to refresh the page to see that her comment was approved?

Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403

@gabrielle-vezina,

it's still not working. 

The developers checked it one more time and don't find such an issue. When the above-mentioned option is disabled everything works fine. Please check it one more time.

Another question - is it normal that the page is refreshed when I approve a comment? And that the person who posted the comment needs to refresh the page to see that her comment was approved?

Yes, this is designed and works in this way.

Customer
(@gabrielle-vezina)
Joined: 4 years ago

Member
Posts: 4

@elvina thank you, they resolved this issue while working on my other "live update" issue.

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