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Where are my license keys?  

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Angela
(@angeljs)
Member Customer

All of my license keys have disappeared from my account. I thought I could use them indefinitely once purchased? I understand that I can't update the plugins once my subscription has expired, but surely I can still use them on my site?

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Posted : 01/06/2020 6:55 pm
Tom
 Tom
(@tomson)
Support Team Admin

Hi @angeljs,

Could you please check your email again. The order details was sent a few hours ago. Also, you can find your order details in your gVectors Account page: https://gvectors.com/my-account/

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Posted : 01/06/2020 11:41 pm
Angela
(@angeljs)
Member Customer

I know, I can’t access my keys.

Screenshot 20200601 204324

 

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Posted : 01/06/2020 11:44 pm
Tom
 Tom
(@tomson)
Support Team Admin

Hi @angeljs,

We just checked and found your order. I'm really sorry but the license key is expired on 31st May. You should buy the addons you need or the whole addon bundle in order to get new activation key.

If you use just a few addons from the bundle you can buy just those addons with lots of discount according to our Sale Packs. Buying the whole addons bundle is not mandatory.

All our products subject yearly license for future updates. You can continue to use the copy of addon you have for live-time, but you'll not receive updates. The activation is only designed for getting updates it doesn't limit any function or feature in addon, but you should make sure you have 7.x.x versions of addons to be able to use them with current wpDiscuz 7 version.

Please read the license agreement here: https://gvectors.com/terms-and-conditions/#gaining-download-access

 

2019 09 29 1450
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Posted : 02/06/2020 9:06 am
Angela
(@angeljs)
Member Customer

Yes, I know all of that, but the addons have all disabled themselves in my site and are asking for a key. 

ReplyQuote
Posted : 02/06/2020 11:27 am
Tom
 Tom
(@tomson)
Support Team Admin
Posted by: @angeljs

Yes, I know all of that, but the addons have all disabled themselves in my site and are asking for a key. 

Yes, if you've updated to wpDiscuz 7 your addons will be automatically disabled, because they are not compatible with wpDiscuz 7. I've already mentioned above that you should only use 7.x.x versions of addons with the current 7.0.2 version of wpDiscuz.

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Posted : 02/06/2020 12:08 pm
Angela
(@angeljs)
Member Customer

All plugins and addons updated automatically, how do I downgrade? 

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Posted : 02/06/2020 12:26 pm
Tom
 Tom
(@tomson)
Support Team Admin
Posted by: @angeljs

All plugins and addons updated automatically, how do I downgrade? 

Ok, please deactivate wpDiscuz plugin, then delete it in Dashboard > Plugins admin page. You don't need to delete addons, just keep addons deactivated.

Then download the attached previous 5.3.5 version of wpDiscuz, go to Dashboard > Plugins > Add Plugin admin page and upload/install/activate the zip file. Then activate all addons.

 

 

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Posted : 02/06/2020 12:33 pm
Angela
(@angeljs)
Member Customer

Unfortunately I can't activate the plugin.

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Posted : 02/06/2020 1:37 pm
Angela
(@angeljs)
Member Customer

It was the subscribe addon that was the issue. Now I still can't activate any addons because they are still asking for keys.

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Posted : 02/06/2020 1:39 pm
Angela
(@angeljs)
Member Customer

I purchased the developer license, but can't use it as I can't access the keys, even for the older versions. Do you mean I have to keep paying to even use the addons that I have purchased? I thought payment was just for future updates?

ReplyQuote
Posted : 02/06/2020 7:58 pm
Tom
 Tom
(@tomson)
Support Team Admin
Posted by: @angeljs

I purchased the developer license, but can't use it as I can't access the keys, even for the older versions. Do you mean I have to keep paying to even use the addons that I have purchased? I thought payment was just for future updates?

@angeljs,

Let's start from the beginning again. As you already know your license keys are expired. It doesn't matter what wpDiscuz version you use. The license keys are expired and you cannot activate them. Could you please read my second reply again? https://gvectors.com/forum/product-license-questions/where-are-my-license-keys/#post-23686

This post was modified 1 month ago 2 times by Tom
ReplyQuote
Posted : 03/06/2020 9:18 pm
Angela
(@angeljs)
Member Customer

I just don't think it's fair that I can's use the addons I've paid for. Your terms and conditions only stipulate that payment ensures updates, they don't say that I won't be able to use them at all after the year I've paid for. You need to update your terms and conditions to say that all addons will be deactivated after the payment period. I've never heard of any premium Wordpress plugin that disables itself, they usually just discontinue updates after the payment term runs out. but they are still useable.

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Posted : 03/06/2020 10:53 pm
Tom
 Tom
(@tomson)
Support Team Admin
Posted by: @angeljs

I just don't think it's fair that I can's use the addons I've paid for. Your terms and conditions only stipulate that payment ensures updates, they don't say that I won't be able to use them at all after the year I've paid for. You need to update your terms and conditions to say that all addons will be deactivated after the payment period. I've never heard of any premium Wordpress plugin that disables itself, they usually just discontinue updates after the payment term runs out. but they are still useable.

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@angeljs,

Please read my second reply. You do can use your addons lifetime until the become incompatible with some version. I've already said above that you do can use it. The license key is only for getting updates, it doesn't stop addon working. Your addons work with 5.3.5 version fine, just continue using them. You don't need to activate the license. Just forget about the license activation and continue to use your addons. Again, the license activation is only needed to get new version updates as the license agreement says and as you can see on your screenshot text.

So just ignore the activation request in the settings page and continue using your addons. but make sure you're using wpDiscuz 5.3.5 version. Because the addons you have is compatible till the 5.3.5 version.

ReplyQuote
Posted : 03/06/2020 11:25 pm
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