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[Closed] Made an Order But No product was sent for download

4 Posts
3 Users
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(@orgynaija)
Posts: 23
Member Customer
Topic starter
 

Hello, I recently made an order for 4 products. I received an email from 2checkout saying my payment was received. But no products was sent to me for download. What could be the reason? The order number is 82741708  

 
Posted : 21/10/2018 11:21 pm
(@orgynaija)
Posts: 23
Member Customer
Topic starter
 

It's resolved. Thanks

 
Posted : 21/10/2018 11:27 pm
(@don777)
Posts: 1
Member Customer
 

Same to me. The order number is 86288890.

 
Posted : 23/11/2018 11:14 am
 Tom
(@tomson)
Posts: 4209
Famed Member Admin
 

It seems you've not clicked on [Complete Order] button after the payment step. This button sends information back to gVectors Store for further processes. We just did it manually and your order is set complete. You should receive an email with product download link and activation key. The same information exists in gVectors.com > Your Account page.

 
Posted : 24/11/2018 3:57 pm
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