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Discount on addon renewals

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Eeel
Posts: 14
 Eeel
Customer
Topic starter
(@eeel)
Member
Joined: 1 year ago

Good morning! I got a renewal notice for two addons this morning. I'm supposed to get a 30% discount automatically? I tried to renew and the discount is not showing up. Can you help?
Thanks!

cart

 

9 Replies
Kyle
Posts: 76
 Kyle
Admin
(@kylew)
Member
Joined: 3 months ago

Hi @eeel,

Please wait for 24hours and try again, this could be a time zone issue, and your order is not set expired yet.

Reply
1 Reply
Eeel
 Eeel
Customer
(@eeel)
Joined: 1 year ago

Member
Posts: 14

@kylew Okay. Thank you!

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Eeel
Posts: 14
 Eeel
Customer
Topic starter
(@eeel)
Member
Joined: 1 year ago

I am still struggling with this. My site wants the activation keys. I have made the purchase, verified it and also logged on to paypal to verify the payment completed.

When can I find the activation keys?

Thanks!

Reply
hothbricks
Posts: 2
(@hothbricks)
New Member
Joined: 5 years ago

Same here, received notice offering renewal at 30% discount, not applied in the cart at all.

Reply
1 Reply
Tom
 Tom
Admin
(@tomson)
Joined: 6 years ago

Support Team
Posts: 3719

@hothbricks,

The same answer for you:

Please wait for 24hours and try again, this could be a time zone issue, and your order is not set expired yet. Also, make sure you are logged-in with the customer account you've used to make the previous order.

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Eeel
Posts: 14
 Eeel
Customer
Topic starter
(@eeel)
Member
Joined: 1 year ago

I have a third plugin to renew. It's expired. I've waited... discount does not show up.  I'm sorry but this whole process is cumbersome and frustrating. I have three plugins to renew.  It seems it should take a minute of so. I've been dealing with this for five days. Please help.

Reply
1 Reply
Tom
 Tom
Admin
(@tomson)
Joined: 6 years ago

Support Team
Posts: 3719

@eeel,

Something is still wrong on your side. Please make sure you're logged in with your customer account. Go to the checkout page and take a screenshot. I want to see the prices of addons in the shopping cart.

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