Hello my rank icons are displaying very weird on my mobile version of my forum, it appears to be stretched out a ton any way to fix this?
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Aug 12, 2019 12:51 am
18 Replies
Aug 12, 2019 11:30 am
Thank you for contacting us.
This is a CSS conflict with the theme or other plugins. Please leave some example URL to allow us to check it and provide CSS solution for you.
Aug 12, 2019 11:32 am
@astghik
https://trashhat.com/forum/trash-hat-films-discussions/asdasdas/
it shows here when you view on a tablet or cell phone!
Aug 12, 2019 11:53 am
we've checked on 3 different devices and don't find such issue. Please see the screenshots below.
Could you please check the same page using incognito mode?
Aug 12, 2019 12:04 pm
Aug 12, 2019 12:25 pm
Aug 12, 2019 12:34 pm
Aug 13, 2019 12:25 am
Any findings?
Aug 13, 2019 4:52 pm
Could you please try the solution mentioned here:
https://stackoverflow.com/questions/8889261/width-100-not-working-on-ios
The code should be added in the active theme's files:
<meta name="viewport" content="width=device-width,initial-scale=1" />
https://wordpress.stackexchange.com/questions/267871/meta-tag-viewport
Aug 20, 2019 5:02 am
@astghik
any way to do this but using just css or adding to my functions file? id rather not alter my theme files as of now
Aug 20, 2019 12:54 pm
ok @dakotaperez,
Could you please try the following code. Please put it in Dashboard > Forums > Settings > Styles > "Custom CSS code" textarea.
#wpforo-wrap img.mycred-badge-image, img.mycred-rank {
height: 100% !important;
}
Please don't forget to delete all caches and check it on incognito mode.
Aug 21, 2019 1:08 am
Aug 22, 2019 12:10 am
@astghik
Should I add it to additional css section of my theme settings? adding it to thj forum styles page did not fix my issue
Aug 22, 2019 11:38 am
I don't think it'll help. Could you please change the badge image (just for teting) and check again?
Aug 22, 2019 6:39 pm
Aug 22, 2019 11:31 pm
@astghik
Will turn off rank display for now until I can find a solution, not really sure what is going wrong here
Aug 23, 2019 11:38 am
Could you please send the admin login details to info[at]gvectrs.com email address to allow us to check it?
Please enable the Ranks before sending the accesses.
Aug 27, 2019 4:29 am
@astghik
My boss does not allow this unfortunately, is there any more info or screenshots or anything I can provide to help with getting this issue fixed?