The advanced Attachments add-on (Just purchased today) is not working. And when I try to add any type of media (trying jpeg files mainly), it takes me to the Attach File, I choose the photo, then nothing happens. At all. The "Choose photo" screen goes down, but no photo is attached. I tried clearing my cache, I changed the settings for posts needed for attachments to 0, and I have tried refreshing my screen. I have also tried from different devices. Before I purchased Advanced Attachments, the "Add attachment" feature on the forum at least worked. Now nothing does. I have followed the directions in all of the posts that I could find about it, but nothing is working. Please help!
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Jun 10, 2020 12:43 am
7 Replies
Jun 10, 2020 1:09 am
I just disabled the attachments add-on and now attachments can be added, but they can only be added as a clickable file, not an image. This option goes away after I enable the attachment add-on.
Jun 10, 2020 1:21 pm
Hi @alexa-wickey,
Please activate back the addon, delete all caches, then reset all other kind of caches like CDN and minifier/optimizer plugins.
If you test it on mobile devices use incognito/private session of browsers.
And leave your forum URL to allow us check it as well. Make sure you use the latest version of wpForo plugin.
Jun 11, 2020 8:14 am
Sure! The url is https://luciferasvampireforum.com
I am not sure how to delete all the caches or any of that. I am new to this platform, and I have gotten this far by using the forums and the tutorials...
Jun 11, 2020 12:50 pm
We see some js errors on your web console (see the screenshot below). Please solve those errors. Once you'll solve it everything should work fine.
Jun 11, 2020 1:40 pm
@astghik does this mean it’s my actual theme that has errors? Is there a plug-in that can help me find the errors? I don’t know JavaScript, and I haven’t changed anything in the theme settings. I have only installed plugins.
Jun 11, 2020 4:35 pm
It'd be better if you contact your theme support and ask them about the errors on the console.
Jun 12, 2020 3:04 am