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Reactivating License after claiming free wordpress domain  


Joshua Hidalgo
Posts: 7
Customer
(@joshua-hidalgo)
Member
Joined: 2 months ago

Hi there

 

I've purchased your custom users addon on my wordpress site prior to claiming my free domain that comes with wordpress business.

 

Now that I finally decided on a domain, I can't reactivate the license on the new domain. It's the exact same site. I just now have an official domain rather than the default wordpress one prior to claiming a domain. I'm assuming that the license is still registered with the old domain but is it possible to just transfer it over?

3 Replies
Elvina
Posts: 1177
Moderator
(@elvina)
Noble Member
Joined: 10 months ago

Hi @joshua-hidalgo,

Please let us know your order number.

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Joshua Hidalgo
Posts: 7
Customer
(@joshua-hidalgo)
Member
Joined: 2 months ago

34099

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1 Reply
Elvina
Moderator
(@elvina)
Joined: 10 months ago

Noble Member
Posts: 1177

@joshua-hidalgo,

We've just reset the key. Now the add-on can be activated on the main domain.

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