I activated all license for add-on-s yesterday but now all were reset. Could you please let me know why?
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Jun 19, 2020 11:52 pm
3 Replies
Jun 20, 2020 1:28 pm
Could you please provide us the order ID to allow us to check it?
Jun 20, 2020 4:01 pm
@astghik, my order infor as below. Thanks for helping me.
[Order #34695] (June 19, 2020)
Jun 20, 2020 5:22 pm
everything is correct with your order. No issues found here.
Please see the possible reasons for the issue:
1. You've somehow restored the wp_option table and lose the information
2. there are some plugins that optimize the database tables and remove the information that is considered as unnecessary, so please check the list of the active plugins and find the problem maker
3. One of the website admins removed the keys manually.
Please try to activate the addons again. It should work fine. Just make sure the problem maker plugin will not cause the issue again.