Hi @mikequinn,
Please note that almost all d**n things happen due to the cache solutions and due to other plugins you use. This addon is installed on thousands of websites, and it works fine in 99% cases. So first you should find why your website conflicting with this addon. I'm sure there are some root conflicting issues in your website, so it doesn't allow the addon to work properly.
However, I would mention one important thing. All new phones have very powerful cameras and create very heavy images. So your image sizes and resolution become too big for WEB, it becomes impossible to process and generate thumbnails from such big images. I'm sorry, but there is no solution for extremely big images and there will not be any solution in near future, because the big image processing is being done by your browser and by your server, not by the addon. Both have limits and they cannot do that. The addon cannot force them to do such tasks. We'll keep investigating and find some way to avoid this issue, but there is no a quick solution at this time.
If you need any custom work, you can contact our custom development team. They are a separate theme, but they are allowed to work on our products. You can contact them via sales[at]gvectors.com email address.
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