Subscription not successed  

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Ben Drohan
Active Member Customer
Joined:3 weeks  ago
Posts: 8
03/09/2017 2:56 pm  

Hi,

When trying to subscribe to new follow-up comments, it gives the following error "Subscription not successed".

This happens only when using top notify subscription form. Using the "Notify of new replies to this comment" checkbox on comments form works and it displays in database as well.

What could be causing the issue?


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Tom
 Tom
Support Team Admin
Joined:2 years  ago
Posts: 1923
03/09/2017 4:12 pm  

I'm sorry but i have no clue, this subscription works fine on all our test websites. I'd recommend to test it using another account, maybe this is a user specific issue.

wpDiscuz Documentation


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Ben Drohan
Active Member Customer
Joined:3 weeks  ago
Posts: 8
04/09/2017 4:43 pm  

I tried with different accounts and email addresses, but it's same issue.

How does the subscription form work? Is it possible that some file is blocked and that's why it doesn't work? I can try contacting hosting support about this, but I am not sure what to ask.

Also, I can send you access details for the website if that could help.


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Tom
 Tom
Support Team Admin
Joined:2 years  ago
Posts: 1923
07/09/2017 9:13 pm  

Please leave your website address to allow us test it.

wpDiscuz Documentation


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Ben Drohan
Active Member Customer
Joined:3 weeks  ago
Posts: 8
13/09/2017 2:04 pm  

Hi Tom,

I sent you a private message with website access details.

Let me know if you get a chance to look at it.


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