Subscription not successed  

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Ben Drohan
Active Member Customer
Joined:3 months  ago
Posts: 9
03/09/2017 2:56 pm  

Hi,

When trying to subscribe to new follow-up comments, it gives the following error "Subscription not successed".

This happens only when using top notify subscription form. Using the "Notify of new replies to this comment" checkbox on comments form works and it displays in database as well.

What could be causing the issue?


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Tom
 Tom
Support Team Admin
Joined:3 years  ago
Posts: 2109
03/09/2017 4:12 pm  

I'm sorry but i have no clue, this subscription works fine on all our test websites. I'd recommend to test it using another account, maybe this is a user specific issue.

wpDiscuz Documentation


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Ben Drohan
Active Member Customer
Joined:3 months  ago
Posts: 9
04/09/2017 4:43 pm  

I tried with different accounts and email addresses, but it's same issue.

How does the subscription form work? Is it possible that some file is blocked and that's why it doesn't work? I can try contacting hosting support about this, but I am not sure what to ask.

Also, I can send you access details for the website if that could help.


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Tom
 Tom
Support Team Admin
Joined:3 years  ago
Posts: 2109
07/09/2017 9:13 pm  

Please leave your website address to allow us test it.

wpDiscuz Documentation


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Ben Drohan
Active Member Customer
Joined:3 months  ago
Posts: 9
13/09/2017 2:04 pm  

Hi Tom,

I sent you a private message with website access details.

Let me know if you get a chance to look at it.


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Tom
 Tom
Support Team Admin
Joined:3 years  ago
Posts: 2109
22/09/2017 1:03 am  

We've already checked your webiste. It has a big problem. The WordPress wp_nonce functions doesn't work on your website, this is something general and used by wpDiscuz too. We have no clue why this WordPress has such problem.

We could take a deep look if we have access to files and database. This is something irregular and the dashboard access is not enough for debugging.

Also I'd recommend to install a fresh WordPress in e.g. /test/ subdirectory and test there. If it doesn't work then this is a Hosting Service issue and you don't need to provide any access, just change the hosting or find alternative to wpDiscuz.

 

wpDiscuz Documentation


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Ben Drohan
Active Member Customer
Joined:3 months  ago
Posts: 9
20/10/2017 1:07 pm  

Hi,

I was in contact with hosting and they checked the email settings and wp_nonce functions and everything is in order.

So the issue must be with plugin. The error message doesn't state what went wrong.

If you need FTP or database access details to solve this issue, just let me know and I will send you a private message.

 


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Tom
 Tom
Support Team Admin
Joined:3 years  ago
Posts: 2109
23/10/2017 12:12 am  

Please send dashboard admin login details and FTP access to support[at]gvectors.com email address to allow us debug this issue.

wpDiscuz Documentation


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Tom
 Tom
Support Team Admin
Joined:3 years  ago
Posts: 2109
04/11/2017 12:09 pm  

We've fixed this problem on your website. The change is also included in wpDiscuz core and will be available with next version.

wpDiscuz Documentation


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